Agency Licensing Analyst

The Hartford is an insurance company committed to making a difference, and they are seeking a highly motivated Agency Licensing Analyst. This role involves managing licensing transactions, ensuring compliance with regulatory standards, and building relationships with agency partners.

Responsibilities

• Perform technical work within the Agency Licensing team, managing high-volume transactions in areas such as license and appointment verification along with agency/producer licensing maintenance
• Review data across all related databases to ensure consistency, accuracy, and compliance with company and regulatory standards
• Coordinate supporting tasks and prioritize workload based on service requirements and customer needs are met
• Validate data integrity and compliance with regulatory guidelines
• Manages incoming customer calls; strives for first contact resolution
• Identifies and actively contributes to process improvement initiatives
• Some project involvement relating to topics such as, but not limited to, licensing, appointment, legal, continuing education, and market conduct analysis
• Work closely with leadership on process changes and problem resolution
• Apply strong business knowledge to support operational processes and maintain data integrity across systems

Skills

• Strong Technology and Computer skills; general comfort with technology and ability to learn software systems
• Cognitive & Analytic skills; Decision Making, Problem Solving, Critical Thinking, Influencing Skills
• Demonstrated commitment to delivering best in class customer service
• Strong Communication Skills (both verbal and written), Relationship Building
• Strong business acumen: specifically, a keenness and speed in understanding a business situation or need, able to obtain essential information, focus on the key objectives, recognize the relevant options available for a solution, select an appropriate course of action and set in motion an implementation plan to get the job done
• Ability to work in a fast-paced complex environment while navigating multiple programs
• Call Center Experience and/or knowledge of state insurance license requirements a plus

Benefits

• Short-term or annual bonuses
• Long-term incentives
• On-the-spot recognition

Company Overview