Account Coordinator (Print Sales, Customer Service, Graphic Design)

First in Print is a specialty print company focused on producing marketing materials for various clients. The Account Coordinator will be responsible for responding to customer inquiries, providing print solutions, coordinating with graphic designers, and maintaining client relationships.

Responsibilities

• Respond to customer inbound calls and emails with a focus on identifying, diagnosing and meeting customer needs
• Help clients to find the best print solutions for their marketing projects
• Maintain a working knowledge of company products, special sales programs and marketing efforts
• Perform pre-press checks on customer-supplied artwork
• Coordinate with graphic designers and/or perform graphic design as needed
• Work directly with vendors to facilitate production of jobs
• Stay incredibly organized, maintaining detailed client briefs and an orderly file system
• Actively improve your workflow to achieve more in less time with a smaller margin for error
• Build and nurture relationships with clients
• Coordinate with Designers or design occasional print materials for new and loyal clients
• Never stop learning, improving, experimenting, or growing as a creative professional

Skills

• Comfortable working directly with clients via email and phone
• Strong task management skills with the ability to effectively manage multiple jobs at once
• 1-3 years of experience in a print shop, design studio, or marketing agency setting
• Skills in Adobe CC—specifically InDesign, Illustrator, and Photoshop
• Strong communication skills, written and verbal
• Comfortable using Mac operating system
• Ability to perform under pressure
• Sales Experience
• Customer Service Experience
• Conflict resolution skills
• Graphic design skills
• Understanding of digital and offset printing processes
• Experience designing and preparing files for production
• Experience designing die-cut materials and specialty finishes

Benefits

• Health Insurance Benefits
• Group Dental / Vision Benefits
• Retirement Savings Benefits (SIMPLE IRA)
• Aflac Benefits
• Paid holidays
• Earned PTO
• A strong company culture centered around self improvement, success, and fun!
• Weekly coffee breaks, monthly team lunches, game nights, & regular 121 meetings for coaching and support
• Office therapy dog
• Hybrid schedule (may work from home up to 2 days per week)

Company Overview