Patient Benefits Specialist

United Energy Workers Healthcare is seeking a Patient Benefits Specialist to assist patients with the Energy Employees Occupational Illness Compensation Program Act and the Radiation Exposure Compensation Act. The role focuses on providing compassionate support, guiding patients through complex benefit processes, and ensuring effective communication with internal and external partners.

Responsibilities

• Serve as the primary liaison for patients regarding medical-card benefits under the EEOICPA and RECA programs
• Guide patients through program processes and ensure understanding of available benefits
• Accurately enter, maintain, and track patient data using company systems
• Build and maintain strong relationships with patients, authorized representatives, case managers, and internal teams
• Utilize the company’s CRM system to document and update patient interactions
• Deliver outstanding customer service with a focus on continuous improvement and patient satisfaction
• Conduct patient satisfaction surveys and complete follow-up as needed
• Clearly communicate processes, timelines, and benefits to patients and stakeholders
• Schedule and manage follow-up calls based on individual patient needs
• Provide virtual support during patient assistance events
• Represent the company professionally while prioritizing patient needs
• Perform other duties as assigned

Skills

• Serve as the primary liaison for patients regarding medical-card benefits under the EEOICPA and RECA programs
• Guide patients through program processes and ensure understanding of available benefits
• Accurately enter, maintain, and track patient data using company systems
• Build and maintain strong relationships with patients, authorized representatives, case managers, and internal teams
• Utilize the company's CRM system to document and update patient interactions
• Deliver outstanding customer service with a focus on continuous improvement and patient satisfaction
• Conduct patient satisfaction surveys and complete follow-up as needed
• Clearly communicate processes, timelines, and benefits to patients and stakeholders
• Schedule and manage follow-up calls based on individual patient needs
• Provide virtual support during patient assistance events
• Represent the company professionally while prioritizing patient needs
• Perform other duties as assigned
• Ability to sit at a computer for extended periods
• Regular use of hands and fingers to operate a computer, telephone, and keyboard
• Ability to stand, sit, talk, hear, reach, stoop, and kneel as required
• Close vision required for computer-based work
• Regular, predictable attendance required to meet business needs
• Familiarity with EEOICPA and/or RECA programs, or willingness to complete training
• Prior customer service experience required; telephone-based experience preferred
• Strong communication and interpersonal skills suitable for a liaison role
• Proficiency with Microsoft Office and CRM systems
• Demonstrated commitment to patient confidentiality and privacy

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