Field Service Technician

Viridi is seeking a skilled and motivated Field Service Technician to join their Service Team. This hybrid role combines hands-on field service with in-house repair oversight, requiring strong technical troubleshooting skills and a customer-first mindset.

Responsibilities

• Perform on-site diagnostics, repairs, and preventive maintenance on Battery Energy Storage Systems (BESS), electric excavators, and related equipment
• Travel to customer sites to provide service, training, and support
• Communicate professionally with customers regarding service activities, findings, and next steps
• Participate in a rotating on-call schedule, including nights and weekends
• Coordinate with In-House Technicians to manage service returns and ensure quality standards
• Provide guidance and mentorship to entry-level technicians
• Assist with writing customer / internal work instructions
• Use diagnostic tools and software to identify faults in battery modules, inverters, and control systems
• Interpret data from BMS, HMI, PLC, DEIF Controllers, and inverter systems
• Collaborate with Service Engineers and technical teams for escalations and complex issues
• Accurately complete and close Repair Orders
• Record detailed service notes, updates, and test results in a CRM database
• Maintain organized records of service activities and customer interactions

Skills

• High school diploma or equivalent
• Valid driver's license and ability to travel
• 1–3 years of experience in equipment troubleshooting and repair
• Strong mechanical and electrical aptitude
• Proficiency with diagnostic tools and electrical test equipment (e.g., multimeters)
• Excellent verbal and written communication skills
• Ability to manage multiple tasks in a fast-paced environment
• Service-oriented, safety-conscious, and team-focused
• Technical training or certifications
• Experience with CRM or service ticketing systems (e.g., Odoo)

Company Overview