Associate, Revenue Cycle Case & Escalation Management - Posting

athenahealth is dedicated to creating a thriving ecosystem for accessible and high-quality healthcare. The Associate in Revenue Cycle Case and Escalation Management will tackle complex client issues, drive actionable insights, and enhance case resolution performance in collaboration with various teams.

Responsibilities

• Follows team expectations and methodology to manage complex issues and escalations to resolution using the CRM platform (Salesforce)
• Maintains consistent communication with internal and external stakeholders including direct customer communication
• Provides feedback to improve service delivery, service offerings, and/or product
• Leverages wide breadth of existing tools and resources efficiently and effectively to troubleshoot issues
• Suggests workflow and quality improvements to reduce case inflow and improve client sentiment
• Develops a plan identifying tasks and reasonable timelines
• Determines appropriate prioritization for completing work
• Assigns tasks appropriately across teams
• Identifies potential obstacles or challenges
• Contributes to continuous learning by actively participating in team operating mechanisms, such as teams channels, meetings, office hours, and working sessions
• Shares content knowledge and best practices to assist your peers

Skills

• An ideal candidate will have medical billing/US healthcare experience or have demonstrated the ability to rapidly learn the foundational concepts of US healthcare and medical billing
• Bachelor's degree or equivalent experience
• Customer-centric mindset characterized by empathy, collaboration, and advocacy
• Strong written and verbal communication skills, enabling effective interaction with all organization level and stakeholders
• Expertise in problem-solving, with the ability to analyze large data sets to identify root causes and trends
• Proven capability to analyze data, surface trends and insights, and provide actionable recommendations
• Ability to work independently and as part of a team, knowing when to involve others for effective problem-solving
• Strong project management skills, including planning and aligning tasks, resources, and timelines
• Tenacious and accountable, able to navigate complexity and overcome obstacles
• Knowledgeable in coding systems (ICD-10, CPT, HCPCS), medical terminology, anatomy, and physiology
• Proficient in Excel and other business tools (Smartsheets, Google tools, SharePoint, etc.)

Benefits

• Commuter support
• Employee assistance programs
• Tuition assistance
• Employee resource groups
• Collaborative workspaces
• Flexibility
• Book clubs
• External speakers
• Hackathons

Company Overview

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