Experienced Data Entry and Customer Service Representative for Remote Work Opportunities at arenaflex – Utilizing Advanced Pharmacy Systems and Providing Top-Notch Client Support

Introduction to arenaflex and the Industry

arenaflex is a leading integrated healthcare, pharmacy, and retail company with a rich legacy of caring for communities. As part of the U.S. Retail Pharmacy and U.S. Healthcare segments, arenaflex operates almost 9,000 brick-and-mortar stores across America, Puerto Rico, and the U.S. Virgin Islands, serving nearly 10 million customers every day. With a strong commitment to making more happy lives through better health, arenaflex pharmacists play a vital role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services. To best address the needs of clients and patients, arenaflex offers a seamless omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities across the nation.

Job Overview

As a Data Entry and Customer Service Representative at arenaflex, you will be responsible for performing information passage and patient enrollment, handling high-volume client requests, and utilizing pharmacy systems to acquire patient and medication data. You will work under direct management and follow established guidelines and procedures to ensure compliance with organizational arrangements and methodology. This is a full-time remote work opportunity, offering a competitive salary of $27-$35 per hour.

Key Responsibilities

• Utilize arenaflex's solution information passage techniques and rules to process new patient enrollment by entering data into the proper system.
• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate to acquire missing prescription data and interpret clinical abbreviations (SIG codes).
• Resolve all data entry issues related to exceptions.
• Handle communication to patients (inbound calls, chats, messages) and resolve outbound calls to prescribers and patients as needed.
• Resolve Third-Party Rejections by inspecting, gathering information, making corrections, and resubmitting for processing according to individual plan requirements.
• Make phone calls to guarantors and others to obtain information, gain override approval, or otherwise resolve Third-Party Rejections.
• Provide support to Pharmacists, both those in the office and those in different locations.
• Identify and communicate issues to senior-level staff as appropriate.

Essential Qualifications

• High School Diploma or GED.
• Basic level computer skills (e.g., start and shut down computer, use mouse to point and click, start and close programs, switch between applications, save files, print reports, and access information online).
• Basic web browser skills to include opening a browser, typing URLs in the correct location, using a search engine, bookmarking a site, navigating back/forward/stop buttons, and completing forms online.
• Intermediate level keyboarding skills (at least 25 WPM, typing by memory, formatting documents).
• Communicate effectively in writing and verbally.
• 18 years old or older.

Preferred Qualifications

• At least one year of pharmacy technician experience in a retail or call center environment.
• At least one and a half years of experience as a pharmacy technician with a certificate/registration by the state as granted by the state Board of Pharmacy or nationally recognized certification organization.
• Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction.
• Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, formatting documents).
• Fluency in Spanish and English.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Data Entry and Customer Service Representative, you will have the opportunity to acquire new skills and knowledge, including pharmacy systems and procedures, customer service techniques, and data entry best practices. You will also have the chance to work with a dynamic team of professionals who are passionate about delivering exceptional customer service and making a positive impact on the lives of our patients and customers.

Work Environment and Company Culture

arenaflex is an Equal Opportunity Employer, including disability/veterans. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. Our company culture is built on a foundation of integrity, respect, and teamwork, and we strive to create a positive and supportive work environment that allows our employees to thrive and grow.

Compensation, Perks, and Benefits

As a Data Entry and Customer Service Representative at arenaflex, you can expect a competitive salary of $27-$35 per hour, as well as a range of perks and benefits, including opportunities for career advancement, professional development, and a comprehensive benefits package.

Conclusion

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service and working in a fast-paced environment, we encourage you to apply for this exciting opportunity to join the arenaflex team as a Data Entry and Customer Service Representative. With a strong commitment to making a positive impact on the lives of our patients and customers, we are looking for talented and dedicated professionals who share our values and are eager to contribute to our mission of making more happy lives through better health. Apply now to take the first step towards a rewarding and challenging career with arenaflex!