Account Receivable Specialist

Baxter International Inc. is dedicated to redefining healthcare delivery and improving lives. The Accounts Receivable Specialist will perform collections activities on outstanding accounts receivable for assigned payers, ensuring compliance and effective communication with stakeholders.

Responsibilities

• Perform collections activities on all outstanding claims for assigned payers
• Demonstrate a basic understanding of compliance policies for Baxter, including commercial and government payers
• Understand and consistently contribute to team goals, as well as how they support greater organizational goals
• Enter and work all denials received from assigned payers within specified timeframe
• Create, submit, and follow through on appeals for assigned payers
• Research and reconcile credit balances on accounts
• Process corrected claims and/or rebills to assigned payers as needed
• Process adjustments following the established policy and procedures
• Document and follow up on explanations of benefits (EOBs)
• Identify and articulate trending payer issues and notify appropriate leaders in a timely manner
• Provide quality customer service, with the ability to speak knowledgably to payers, patients, and other stakeholders
• Ability to verify benefits and understand coverage criteria
• Demonstrate a basic understanding of the business model
• Understand and follow department policies, procedures, work instructions, job aids, and standard work requirements
• Maintain regular, positive communication with colleagues, business partners, and stakeholders

Skills

• High school diploma or equivalent required
• Experience with medical collections and/or billing required
• Strong written, verbal, and interpersonal communications
• Strong attention to detail
• Ability to work independently, multi-task, and organize/prioritize workload
• Strong critical thinking and problem-solving skills
• Ability to develop and maintain positive working relationships
• Proficiency with Microsoft Office Software required
• Billing database software experience preferred

Benefits

• Medical and dental coverage that start on day one
• Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
• Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
• 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
• Flexible Spending Accounts
• Educational assistance programs
• Paid holidays
• Paid time off ranging from 20 to 35 days based on length of service
• Family and medical leaves of absence
• Paid parental leave
• Commuting benefits
• Employee Discount Program
• Employee Assistance Program (EAP)
• Childcare benefits

Company Overview