[Remote] UTS - Temporary Travel Program Associate at UNC Chapel Hill

Note: The job is a remote job and is open to candidates in USA. North Carolina State University is seeking a Temporary Travel Program Associate to support their travel and expense management processes. The role involves processing expense reports, ensuring compliance with policies, and providing customer support regarding travel systems and procedures.

Responsibilities

• Travel & Expense document review, 100% audit
• This individual will process expense reports and reimbursement requests within established department guidelines and with knowledge of operational processes and procedures
• Maintains full working knowledge of the Concur Travel System and the Web Travel System and demonstrates/explains use of the system to customers
• Ensures that submissions are in compliance with University, State, and Federal policies
• Responds promptly and accurately to customers on policy and procedure questions
• Communicates accurately and clearly to customers through both written and verbal response
• Engages higher-level staff or supervisor as needed to assist and respond to customers
• Serves as a subject matter expert on policy and procedure
• Maintains productive and collaborative work relationships with team members and customers

Skills

• Minimum Years of Experience: 1
• Minimum Years of Education After High School Required: 2
• Ability to interpret and enforce policy requirements; strong customer service through both written and verbal communication
• Must have full working knowledge of the Concur Travel System and the Web Travel System and demonstrates/explains use of the system to customers
• Candidates must possess at least 2-3 years of customer service experience in an administrative setting plus be detail-oriented
• Ability to identify process errors and escalate issues as necessary
• Experience with expense report submissions for accurate documentation and information requirements
• Knowledge of university, state and federal policies for compliance purposes

Benefits

• Health Insurance for Temporary Employees
• Enhance your career with LEAD courses
• Attend non-revenue generating sporting events for free.
• Childcare discounts
• Wellness & Recreation Membership
• Wellness Programs

Company Overview