Integrated Products Project Liaison

Healthfirst is seeking an Integrated Products Project Liaison to provide administrative support for the Integrated Products Sales group's growth initiatives in long-term care products. The role involves coordinating processes, ensuring quality customer service, and managing projects across multiple teams while maintaining effective communication and organization.

Responsibilities

• Provides administrative support to Long Term Care Sales department by acting as liaison among LTC Sales, PHSP Sales, Medicare Sales, Intake, Ancillary, Fleet, Community Engagement and Clinical Teams as necessary
• Works collaboratively with Finance/IS/IT in obtaining and summarizing growth, membership and staffing reports
• Assists in staff onboarding through ordering of all equipment and scheduling any necessary training
• Monitors annual premiums budget, as well as in-house/warehouse inventory of marketing supplies/premiums
• Prepare marketing packages, including the ordering and stocking of product specific marketing materials for the full Integrated Products Sales Team
• Assists with data entry of Marketing/Provider Contacts into a designated database (Salesforce) as needed
• Handle incoming telephone calls from field marketing staff and leadership in a prompt, courteous and appropriate manner
• Pulls and updates provider specific referral reports for Sales Leaders and marketing staff, with validated information, in a timely manner
• Identifies opportunities to streamline reporting for the Sales Leaders
• Reviews and summarizes performance dashboards for the IP Sales Team
• Schedules and maintains various meeting calendars
• Takes all team meeting specific minutes and follow-up items
• Develops and maintains all provider specific quarterly presentation decks
• Develops field presence heat maps and identifies opportunities for growth through on-site marketing efforts
• Tracks and distributes team commission/bonus statements
• Acts as the primary point of contact within Integrated Sales, for any Community Engagement Events/Sponsorships
• Monitors and requests maintenance for full team equipment such as laptops, phones, VPN devices, etc
• Other duties as assigned
• Must be willing to work overtime if needed

Skills

• High School diploma/GED or equivalent experience
• Strong planning, organizing, and execution skills - experience managing a range of concurrent large scope projects
• Ability to craft communications, set meetings and organize schedules in Microsoft Outlook
• Ability to communicate effectively verbally and in writing
• Ability to establish and maintain relationships with key stakeholders
• Advanced level Excel capabilities including Data Sorting, Data Filters, Pivot Tables and V Lookups
• Be able to work in a fast-paced environment
• Bachelor's degree
• 1-3 years of long-term care experience
• Change leadership skills coupled with exceptional relationship building and influencing ability
• Problem solving skills; ability to think strategically and critically in developing solutions to complex problems
• Creativity and flexibility in addressing future challenges in alignment with Healthfirst's long-term growth and profitability goals

Benefits

• Medical
• Dental and vision coverage
• Incentive and recognition programs
• Life insurance
• 401k contributions

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