Invest Associate, Centralized Registered

KeyBank is a financial services company, and they are seeking an Invest Associate to assist the KIS Sales Force in achieving sales goals and enhancing customer satisfaction. This role involves managing client interactions, processing account maintenance requests, and identifying sales opportunities while ensuring high accuracy and customer loyalty.

Responsibilities

• Primary job functions would include accepting or assisting with daily activities including heavy trade volume requests from clients and sales force, timely and with a high degree of accuracy
• Follow up on all order executions for payment and remittance as required
• Accepting and processing of client account maintenance requests from the sales force and clients
• Reviewing client requests, accounts and determining appropriate resolution
• Recognize and report sales opportunities
• Client contact regarding Required Minimum Distributions
• Develop and maintain strong working relationship with clients, sales force and team members
• Perform marketing- related activities to promote business growth
• Contacting KIS clients for review of accounts and issue resolution
• Cross train and back up on various functions within the Service and Support teams
• Project involvement and/or assignments from management as required

Skills

• High School Degree or equivalent required
• Industry experience including but not limited to Corporate actions, 1099, statement and cost basis research, collections, New Account Process, Legal and Annuity documentation requirements
• Retirement accounts including contribution, distributions and RMD calculations
• Securities, Bonds, Annuity in addition to Mutual Fund classes and fee structures
• Series 7 and Series 63 required
• Strong written and verbal communication
• Excellent customer service and analytical skills
• Ability to recognize and understand client issues and develop appropriate responses and solutions
• Demonstrate excellent organizational skills and a strong attention to detail
• College Degree in Business or Finance preferred
• Life & Health insurance license and Series 66 preferred

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