[Remote] Solutions Engineer, SMB

Note: The job is a remote job and is open to candidates in USA. 1Password is a rapidly growing company that provides a market-leading enterprise password manager. The Solutions Engineer, SMB will support sales teams by addressing customer requests, compliance needs, and creating valuable content to enhance customer understanding and adoption of 1Password.

Responsibilities

• Work with our self service and SMB customers to share product knowledge and demonstrate aspects of 1Password
• Provide training to both customers and team members at 1Password
• Respond to vendor requests, security questionnaires, and legal requests
• Write and manage knowledge-base content for Go-to-market
• Record video resources to be shared internally and with customers
• To be a sought after resource for Go-to-market for questions regarding 1Password
• Work with the rest of your team to create materials for learning about and using 1Password

Skills

• Experience in a customer-facing role with a preference for experience in a SaaS/Security/Technology environment
• Possesses the ability to communicate technical information in a way that is accessible and appealing to a general audience
• Demonstrates superior presentation and writing skills
• Possesses a sharp eye for detail and a commitment to ensuring high-quality standards
• Demonstrates a high level of adaptability, effectively managing multiple projects concurrently while upholding exceptional quality standards
• Possess strong time management skills, demonstrating the ability to prioritize tasks efficiently and meet deadlines consistently in a fast-paced work environment
• Demonstrated ability to work independently and in a team setting
• It's a bonus if you have personal experience with 1Password or another password manager—while not required, it'll help you gain confidence quickly in this role

Benefits

• Health
• Dental
• 401k
• RRSP
• Paid time off
• Equity grant
• Paid volunteer days
• Peer-to-peer recognition through Bonusly
• Remote-first work environment

Company Overview