Partner Success Manager

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. They are currently seeking a Partner Success Manager to join their Channel team to strategically build relationships with partners and manage a pipeline of incoming leads. The role focuses on onboarding new partners, providing training, and maintaining positive relationships to support partner success.

Responsibilities

• Support the onboarding of new partners, ensuring they are set up and understand the resources and processes available
• Assist in delivering training materials, answering partner inquiries, and helping partners access the tools and resources needed for success
• Serve as the initial point of contact for our growth partners, maintaining regular touchpoints to address questions and check-in on their progress
• Foster positive relationships through proactive communication and by providing reliable, supportive service to our partners
• Help with the day-to-day operations of the partner program, including tracking partner activities, updating partner records, and managing communication channels
• Assist in gathering and reporting data on partner performance, using this data to help identify any areas for support or improvement
• Address partner inquiries, provide timely assistance, and liaise with relevant teams to deliver effective solutions
• Actively learn about the partner landscape to become a trusted resource for partners seeking support

Skills

• Minimum of 1-3 years in partner success, customer success, or account management
• Strong communication, organizational abilities, and customer support skills
• Ability to proactively identify and address partner challenges and advocate for solutions
• Bachelor's degree in Business, Marketing, or a related field
• Experience working with Channel Partners
• Demonstrate a keen interest in improving your craft by using AI

Benefits

• Top-tier health benefits, dental, and vision insurance
• Flexible time off policy, with an encouraged 20 days off per year
• $2000 annual counseling benefit
• RRSP matching and RESP contribution
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Company Overview