Associate Customer Success Manager

LSEG is a leading global financial markets infrastructure and data provider. They are seeking a highly driven and empathetic Associate Customer Success Manager to serve as a trusted advisor to customers across their Quantitative Analytics solutions, helping to unlock value and solve complex challenges.

Responsibilities

• Act as a SME across LSEG our quantitative analytics product suite, keeping up with industry trends and competitive landscape
• Serve as a trusted point of contact for LSEG customers throughout the customer lifecycle; Land, Adopt, Expand, Renew (LAER)
• Monitor customer health, understand customer use cases, goals, workflows, challenges, and opportunities
• Co-create and review success/value plans - share product roadmaps, strategy, and review achievements
• Educate, provide thought leadership, raise customer issues, and gather customer feedback
• Drive organic expansion within book of business; proactively identify lead generation opportunities
• Partner with supporting teams and collaborators to bring about best outcomes for customers (Account Management, Help Desk, Solution Consulting, Escalations, Proposition Sales, Product and Content Teams, and Developer Community)
• Proactively identify risks and develop action plans to mitigate with partners

Skills

• 1+ years of relevant work experience in customer success, sales, consulting, and/or customer facing roles
• Experience or knowledge of implementing and supporting data and/or technology solutions
• Success in building trust and getting results for a broad range of partners: senior leaders, developers, and/or day-to-day application users
• Aptitude for digesting and effectively communicating both business and technical concepts across audiences of varying ability
• Solid interpersonal skills and experience building strong internal and external relationships
• Natural curiosity to seek out information and learn new skills across business and technology disciplines
• Focus on customer happiness and retention metrics while staying empathetic to customer needs and inspiring loyalty and adoption
• Highly motivated self-starter who works well with a lot of autonomy and little direction
• Value quality and pay close attention to detail, taking full ownership and pride in your work with a high level of service, responsiveness, and follow-through
• Solid project management, technical and problem-solving skills
• Ability to travel onsite when required
• BA/BS degree
• SaaS and financial services/financial data experience
• Experience with APIs, cloud, and open-source technologies (AWS, GCP, Azure), Python, SQL, JSON
• CRM and/or Customer Success/Dashboard platforms experience (Salesforce, Gainsight, Tableau…)

Benefits

• Annual Wellness Allowance
• Paid time-off
• Medical
• Dental
• Vision
• Flex Spending & Health Savings Options
• Prescription Drug plan
• 401(K) Savings Plan and Company match
• Basic life insurance
• Disability benefits
• Emergency backup dependent care
• Adoption assistance
• Commuter assistance

Company Overview