Experienced Customer Service Representative – Work from Home Opportunity with arenaflex in Orlando, Delivering Heart-Driven Service to Millions of Plan Members

Introduction to arenaflex

At arenaflex, we are driven by a single, clear purpose: bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. As a leader in the health care industry, we are dedicated to making a positive impact on the lives of our plan members. Our Heart At Work Behaviors support this purpose, empowering every colleague to feel valued and play a vital role in transforming our culture and accelerating innovation.

Job Overview

We are seeking experienced Customer Service Representatives to join our Caremark Member Operations division at arenaflex. As a Customer Care Representative, you will have the opportunity to work from home, assisting members with their pharmacy benefit plans, and delivering heart-driven service to our millions of plan members. If you are passionate about providing exceptional customer service, are comfortable working in a fast-paced environment, and are committed to making a difference in the lives of others, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Assist members with their pharmacy benefit plans, answering questions regarding prescription insurance, medication coverage, and mail order prescriptions
• Take inbound calls and provide solutions to help simplify our members' health care experience
• Service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific client groups
• Receive comprehensive training to upskill and assist with client and member inquiries as business needs arise
• Offer solutions and support to help our members better understand their coverage and options
• Work collaboratively with colleagues to achieve business objectives and deliver exceptional customer service

Essential Qualifications

To be successful in this role, you will need:

• At least 1 year of experience interacting with customers in a call center, retail, customer service environment, hospitality industry, or military experience
• Computer proficiency in Windows-based applications
• A high school diploma or equivalent experience
• Strong customer service skills, including courteous telephone etiquette and professionalism
• Ability to exhibit patience and empathy, and express assurance and confidence

Preferred Qualifications

While not required, the following qualifications are preferred:

• An associate's degree or equivalent experience
• Ability to problem-solve in a positive, productive manner
• Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
• Reliability and compliance with scheduling standards
• At least 6 months of health care experience

Skills and Competencies

To excel in this role, you will need to possess:

• Strong oral, interpersonal, and communication skills
• Ability to work in a fast-paced environment and adapt to changing business needs
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Comfortable with technology and able to learn new systems and processes quickly

Career Growth Opportunities

At arenaflex, we are committed to the growth and development of our colleagues. As a Customer Service Representative, you will have opportunities to advance your career, including:

• Paths to progression through our Career Mapping guide
• Opportunities to grow in and outside of our business unit
• Professional development and training programs to enhance your skills and knowledge

Work Environment and Company Culture

At arenaflex, we pride ourselves on our positive and supportive work environment. As a colleague, you can expect:

• A comprehensive training program to ensure your success
• A flexible work schedule, with opportunities to work from home
• A collaborative and dynamic team environment
• Opportunities to make a positive impact on the lives of our plan members
• A culture that values diversity, equity, and inclusion

Compensation, Perks, and Benefits

As a Customer Service Representative at arenaflex, you can expect:

• A competitive pay rate, starting at $17.50 per hour
• A comprehensive benefits package, including medical, dental, and vision insurance
• A wide range of supplemental benefits and discount programs
• Tuition reimbursement and education assistance programs
• A complete time-off package, including company-paid holidays, PTO, and floating holidays
• Opportunities to participate in our 401(k) retirement savings plan and Employee Stock Purchase Plan

Conclusion

If you are passionate about delivering exceptional customer service and making a positive impact on the lives of others, we encourage you to apply for this exciting opportunity at arenaflex. As a Customer Service Representative, you will be part of a dynamic team that is dedicated to making a difference in the lives of our plan members. With a comprehensive training program, flexible work schedule, and opportunities for career growth and development, this is an opportunity you won't want to miss. Apply today and join our team of heart-driven colleagues who are committed to delivering exceptional customer service and making a positive impact on the lives of others.