Client Support Specialist - Employee Benefits (Hybrid)

NFP, an Aon company, is a recognized leader in Business Insurance and is seeking a Client Support Specialist to provide exceptional customer service to clients regarding employee benefits. The role involves assisting customers with online enrollment, processing their requests, and ensuring timely resolution of inquiries while maintaining high standards of service.

Responsibilities

• Possess a broad knowledge base of health and welfare related products offered by our offices
• Assist callers with maneuvering through online enrollment portal
• Process enrollment elections via telephone
• Educate clients on different available products
• Provide direction for claims resolution
• Ensures quality customer service for internal and external customers
• Responds to incoming customer service requests, both verbal and written
• Identify and assess customers' needs quickly and accurately
• Solve problems systematically, using sound business judgment
• Partner with other department representatives to resolve complex customer service inquiries
• Monitor delegated customer service issues to ensure timely and accurate resolution
• Apply appropriate communication techniques when responding to customers, particularly in stressful situations
• Respond to customer service inquiries in writing as necessary
• Maintain timely, accurate documentation for all appropriate transactions
• Consistently meet established productivity, schedule adherence, and quality standards
• Keep management abreast of all outstanding issues

Skills

• Possess a broad knowledge base of health and welfare related products offered by our offices
• Assist callers with maneuvering through online enrollment portal
• Process enrollment elections via telephone
• Educate clients on different available products
• Provide direction for claims resolution
• Ensures quality customer service for internal and external customers
• Responds to incoming customer service requests, both verbal and written
• Identify and assess customers' needs quickly and accurately
• Solve problems systematically, using sound business judgment
• Partner with other department representatives to resolve complex customer service inquiries
• Monitor delegated customer service issues to ensure timely and accurate resolution
• Apply appropriate communication techniques when responding to customers, particularly in stressful situations
• Respond to customer service inquiries in writing as necessary
• Maintain timely, accurate documentation for all appropriate transactions
• Consistently meet established productivity, schedule adherence, and quality standards
• Keep management abreast of all outstanding issues
• Strong customer service orientation
• Self-starter and quick learner
• Strong attention to detail, dependability and follow through
• Ability to multi-task, prioritize and organize assignments
• High performance standards
• Excellent verbal and written communication skills
• Problem solver
• Willingness to perform a wide variety of tasks and projects
• Ability to lead and work with others within a collaborative, team-oriented environment
• Team player with a confident, positive attitude
• High school diploma required
• Customer Service experience
• Bachelor's degree preferred or equivalent related work experience
• Bilingual preferred
• Health Insurance License a plus

Benefits

• PTO & paid holidays
• 401(k) with match
• Exclusive discount programs
• Health & wellness programs

Company Overview

Company H1B Sponsorship