[Remote] Account Specialist, Growth

Note: The job is a remote job and is open to candidates in USA. 1Password is a rapidly growing company focused on building a secure digital future. The Account Specialist, Growth is responsible for ensuring the success of high-volume transactional customers by articulating the value of 1Password and assisting with customer relationships.

Responsibilities

• Oversee a portfolio of clients, supporting users and prospects by understanding their goals and resolving pain points with our solutions
• Qualify leads, understand their business requirements, and manage the entire deal cycle from discovery through close (e.g organizing demos, providing proposals, ensuring successful onboarding handoff, etc.)
• Fostering and nurturing clients needs and leverage internal subject matter experts to ensure they are answered accurately and in a timely manner
• Proactively engage clients to assess customer experience and current usage of product, and identify upsell opportunities
• Collaborate with internal teams (Customer Success, Onboarding, etc.) to ensure timely deal closures
• Share client feedback and requirements with cross-functional teams (growth, marketing, operations, etc.) to ensure we're working on projects that support business goals and raise client satisfaction
• Monitor metrics and KPIs (activity metrics, time to close, average deal size, etc.) and take action on any trends observed
• Utilize Salesforce to accurately manage, track, and report sales activities and results

Skills

• 1+ years in a Sales, Account management, Customer success, or related role preferably in a SaaS environment
• Proven ability to effectively manage a pipeline with consistent performance against various sales metrics (revenue quota, sales target, etc)
• Ability to thrive in a fast-paced environment and adapt to changing priorities and demands
• Create and deliver compelling sales presentations to prospective clients to achieve sales goals
• Strong communication skills with a demonstrated ability to articulate complex technical terms in a digestible way
• Demonstrated experience handling a high volume of inbound customer inquiries through various channels (e.g, phone, email, and chat)
• Strong organizational skills with a proven ability to manage multiple priorities simultaneously, ensuring Customer issues are resolved in a timely manner
• Strong interpersonal skills with a demonstrated ability in building customer relationships
• Experience with 1Password or other password managers
• Experience with Salesforce, Gainsight etc. or related

Benefits

• Health
• Dental
• 401k
• Paid time off
• Equity grant
• RRSP
• Maternity and parental leave top-up programs
• Generous PTO policy
• Four company-wide wellness days
• Company equity for all full-time employees
• Retirement matching program
• Free 1Password account
• Paid volunteer days
• Employee-led inclusion and belonging programs and ERGs
• Peer-to-peer recognition through Bonusly

Company Overview