Experienced Claims Customer Service Representative – Remote Opportunity for Career Growth and Development in the Insurance Industry at arenaflex

Introduction to arenaflex and the Industry

arenaflex is a leading force in the insurance industry, dedicated to transforming the science of risk and providing exceptional customer service. As a pioneer in this field, arenaflex is committed to innovation, excellence, and making a positive impact on people's lives. The company's mission is to deliver top-notch insurance solutions, fostering trust and loyalty among its customers. By joining arenaflex, you will become part of a dynamic team that values growth, opportunity, and employee development.

Job Overview

As a Claims Customer Service Representative at arenaflex, you will play a vital role in delivering outstanding customer experiences, handling high-volume inbound calls, and providing support for Liability and Auto claims. This is an exciting opportunity to work remotely in Nevada, with a competitive salary range of $18.5 - $20 per hour, and a first-shift schedule from 7 AM - 4 PM. If you are passionate about customer service, eager to learn, and looking for a long-term career, this position is perfect for you.

Key Responsibilities

• Answer high-volume inbound calls, focusing on capturing detailed information for newly reported Liability and Auto claims, as well as answering questions on claims previously reported
• Process transactions for multiple lines of business, systems, and products, utilizing multiple computer applications
• Actively participate in department initiatives and goals, maintaining Customer Service Metrics on call volume, quality of call, and attendance
• Provide written communication for all lines of business, supporting policyholders, agents, and strategic accounts
• Work overtime when catastrophes strike, demonstrating flexibility and commitment to delivering exceptional customer service

Ideal Candidate Profile

The ideal candidate for this role will possess:

• 1+ years of Customer Call Center Experience working with Liability or Auto Claims
• Demonstrated ability to work successfully in a metric-driven environment
• Proven track record of attendance and punctuality
• Ability to adapt to change and thrive in a fast-paced environment
• Bi-lingual Spanish skills are a plus, but not required
• Excellent written and communication skills, with a customer-focused approach

Essential and Preferred Qualifications

To be considered for this role, you should have:

• 2 years of experience in a related field, with an entry-level experience level
• An Associate's degree or equivalent
• Strong customer service skills, with experience in call center support and data entry
• Ability to work in a remote setting, with a reliable internet connection and a dedicated workspace
• Excellent communication and active listening skills, with a positive attitude and empathy

Skills and Competencies

The following skills and competencies are required for success in this role:

• Customer Service
• Call Center Support
• Data Entry
• Adapting to Change
• Telephone Etiquette
• Active Listening
• Excellent Communication Skills
• Customer Focused
• Click to Chat
• Computer Savvy
• Coachability
• Punctuality
• Positive Attitude
• Quality Assurance
• Follow-up
• Empathy
• Claims Processing
• Insurance Claim Processing
• Claims
• Liability Claims
• Auto Claims

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Claims Customer Service Representative, you will have access to:

• Comprehensive training programs, including hands-on new hire training and ongoing professional development
• Opportunities for career advancement and promotion within the company
• A supportive and collaborative work environment, with a focus on teamwork and employee recognition
• A competitive salary and benefits package, including health, incentive, and recognition programs, and 401K contribution

Work Environment and Company Culture

arenaflex is dedicated to creating a positive and inclusive work environment, where employees feel valued, respected, and empowered to succeed. Our company culture is built on the following principles:

• A commitment to excellence and customer satisfaction
• A focus on employee growth and development
• A culture of teamwork, collaboration, and open communication
• A dedication to diversity, equity, and inclusion
• A passion for innovation and continuous improvement

Compensation, Perks, and Benefits

As a Claims Customer Service Representative at arenaflex, you can expect:

• A competitive salary range of $18.5 - $20 per hour
• A comprehensive benefits package, including health, incentive, and recognition programs, and 401K contribution
• Opportunities for career advancement and promotion within the company
• A supportive and collaborative work environment, with a focus on teamwork and employee recognition
• A flexible and remote work arrangement, with a reliable internet connection and a dedicated workspace

Conclusion

If you are a motivated and customer-focused individual, looking for a challenging and rewarding career opportunity, we encourage you to apply for the Claims Customer Service Representative role at arenaflex. With a commitment to excellence, innovation, and employee growth, we offer a unique and supportive work environment, where you can thrive and succeed. Don't miss this opportunity to join our dynamic team and take the first step towards a long-term career in the insurance industry. Apply today and discover the arenaflex difference!