**Experienced Member Services Representative – Payments and Digital Strategy Team**
Join the arenaflex family and embark on a journey of endless possibilities, both at work and beyond. As a Member Services Representative on our Payments and Digital Strategy team, you'll have the opportunity to explore the world, develop your skills, and become a shining example of your best self. With a dynamic work environment that encourages flexibility and growth, you'll be able to balance your personal and professional life while making a meaningful impact at arenaflex.
**Why You'll Love This Role**
As a Member Services Representative, you'll be an integral part of the Payments and Digital Strategy team at arenaflex Credit Union. Your primary responsibilities will include:
* Completing daily tasks related to check processing, item processing, direct deposits, and wire transfers
* Coordinating with vendors, the Federal Reserve Bank, and other institutions to resolve issues and ensure smooth operations
* Assisting other departments with fraud resolution, member inquiries, and accounting standard ledger balancing
* Working on member cases and projects assigned to you
* Following and maintaining guidelines and procedures to ensure compliance with NACHA regulations and federal banking laws
* Processing mortgage payments, multi-account and member deposits, credit card payments, and other transactions, including IRA, bankruptcy, and payoff transactions
* Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products
* Logging, reviewing, and making necessary GL, account changes, and/or returns
* Processing Stop Pays and Check Batching
* Completing daily balancing and department closing
* Obtaining information from members for timely and accurate processing of international and domestic wire transfer requests
* Researching and verifying incoming and outgoing wire transfer information
* Communicating with vendors to process wire transfers
* Understanding and being familiar with outgoing and incoming wire transfer regulations
* Depositing check returns, reviewing member check returns on draft changes, processing member checks, verifying members for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers
* Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees
**What You'll Need for Success**
To excel in this role, you'll need:
* A high school degree or equivalent
* Intermediate experience with Excel and Word
* Strong customer service skills and the ability to work in a fast-paced environment
* Ability to multitask, prioritize work, and meet deadlines under pressure
* Familiarity with Episys/Symitar and wire processing
* Proficiency in Microsoft Office software, including Word, Excel, Access, and PowerPoint
* Ability to work independently and with minimal supervision
* Strong attention to detail and ability to maintain high performance and attendance
* Ability to pass relevant arenaflex and Credit Union pre-employment compliance exams
**What You'll Get**
As a valued member of the arenaflex team, you'll enjoy:
* Travel perks: Explore the world with your family and friends on over 6,800 daily flights across our global network
* Health benefits: Access comprehensive health, dental, prescription, and vision benefits on day one, plus digital health visits, flexible spending accounts, and more
* Wellness programs: Stay healthy and balanced with our wellness programs, offering the tools, resources, and support you need to thrive
* 401(k) program: Available upon hire, with company contributions to your 401(k) plan after one year
* Additional benefits: Enjoy our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more
**Join the arenaflex Family**
At arenaflex, we're committed to creating an inclusive and diverse work environment that celebrates individuality and promotes growth. Our 20+ Employee Business Resource Groups connect our team members to our customers, suppliers, communities, and shareholders, helping us to achieve our mission and exceed the expectations of our global customer base.
**Apply Now**
Ready to embark on a journey of endless possibilities? Apply now to join the arenaflex team as a Member Services Representative on our Payments and Digital Strategy team. Don't miss this opportunity to make a meaningful impact, develop your skills, and become a shining example of your best self.