Intern, Training & QA Technology

Carnival Corporation is a leading cruise line company, and they are seeking an exceptional Intern, Training & QA Technology professional. The role involves supporting the development and implementation of an AI-driven project aimed at improving service levels within the Customer Service organization.

Responsibilities

• Assist in developing and testing AI tools to improve training delivery and QA monitoring for customer service operations
• Collaborate with Training, QA, and Technology teams to gather requirements and integrate AI solutions into existing workflows
• Analyze performance data and provide insights to refine AI algorithms for better service outcomes
• Perform other duties as assigned

Skills

• Currently enrolled in an accredited college or university program
• Strong communication and organizational skills
• Ability to work independently and in a team environment
• Basic understanding of AI concepts, machine learning, and data analytics
• Proficiency in programming languages such as Python or Java
• Strong analytical and problem-solving skills
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Interest in the cruise and travel industry is a plus

Benefits

• Access to learning resources, mentorship, and skill-building opportunities.
• Connect with industry professionals and peers across departments.
• Opportunities to showcase your work and celebrate achievements.
• Learn about potential career paths and future opportunities within the organization.

Company Overview

Company H1B Sponsorship