IT Technician I

Lake Superior Consulting is seeking an IT Technician I to join our team. This is an entry level position focused on end-user troubleshooting, PC support, and basic networking.

Responsibilities

• Serve as the first point of contact for clients and internal employees seeking technical assistance over the phone, email, or through the ticketing system
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel within published SLA guidelines
• Record events, problems, and their resolution within published SLA guidelines
• Follow-up and update customer status and information daily
• Other duties as assigned

Skills

• Must work well in a group as well as alone and unsupervised
• Attention to detail and good time management is required to keep up with a high volume of support requests
• Must possess excellent verbal and written communication skills to effectively communicate with end users and department members
• A clean driving record is required
• Desire to obtain experience in an internal and customer facing IT and engineering related company
• Familiarity and prior usage of Windows operating systems, MS Office applications, networking, PC hardware, wireless technology management, basic wiring, Active Directory, Help Desk management software, video conferencing, web-based applications, desktop imaging, remote support, VOIP phone systems, Microsoft Teams, and desktop firewalls
• Experience with Dell desktops and laptops
• Industry certifications, associate degree, and/or bachelor's degree

Benefits

• Medical, Dental, Vision Insurance
• Flexible work options
• 401K/Profit Sharing (6% company match)
• Company paid life, AD&D, and short/long term disability
• Paid time off (PTO)
• Paid holidays (twelve per year)
• Tuition reimbursement

Company Overview