Employee Relations Partner

Medica is a nonprofit health plan serving communities across several states. The Employee Relations Partner I role provides foundational support to the ER team, focusing on administrative tasks, intake and triage responsibilities, and assisting with lower-complexity employee relations matters.

Responsibilities

• Manage administrative, intake and follow up communication responsibilities for ER cases coming in from a variety of channels, including but not limited to our ServiceNow and EthicsPoint systems
• Conduct initial triage for accommodation and hybrid-model exception request cases, including:
• Sending case acknowledgments
• Distributing required forms
• Reviewing submissions for completeness
• Scheduling interactive process and/or intake meetings with managers
• Sending case response communications after coordinating with managers, as appropriate
• Manage the ServiceNow ER case intake queue, ensuring cases are accurately logged, prioritized, and assigned
• Review termination submissions from leaders for completeness, accuracy, and correct application of PTO payout eligibility
• Respond to personnel file requests in compliance with state and federal timelines
• Manage other compliance related activities including:
• Employment notice and poster compliance across Medica (including audits, updates, and distribution)
• Affirmative-action and EEO1 reporting
• Continuous monitoring for sanctions and exclusions
• Develop foundational understanding of the various employment laws that come in to play in the workplace (e.g. Title VII, Americans with Disabilities Act, Family Medical Leave Act, Fair Labor Standards Act, Age Discrimination in Employment Act, etc.) as well as Medica’s policies, practices, and organizational structure to effectively support ER work. Begin to develop analytical skills needed to thoughtfully use this knowledge to identify and evaluate relevant facts and potential risk factors unique to each ER case
• Support other ER Team members and HRBPs by gathering information, preparing documents, conducting policy reviews, and assisting with case file management
• Under guidance from more senior ER Team members, handle lower‑complexity ER inquiries
• Shadow and support more senior ER Team members on investigations through coordinating meetings, creating investigation preparation documents (e.g. timeline, witness lists, initial list of witness questions), observing and note-taking during investigation meetings and other documentation collection as directed by other ER Partners or the ER Director
• Assist with various ER process improvement and project work
• Enter, track, and maintain ER case data to support trend analysis and reporting activities
• Maintain confidentiality and professionalism in all aspects of ER work
• Build strong working relationships with other ER team members, members of other HR COEs, HRBPs, Legal, Compliance, and other partners to ensure seamless case coordination
• Provide clear and timely communication with stakeholders, including leaders and employees, regarding ER processes and required next steps

Skills

• Bachelor's degree or equivalent experience in related field
• Strong administrative, organizational, and time management skills
• Ability to maintain confidentiality, handle sensitive information, and follow established processes
• Effective written and verbal communication skills; able to work with stakeholders, leaders and employees at all levels
• Willingness and ability to learn ER practices, employment laws, and Medica policies
• Ability to manage multiple priorities in a fast paced environment with close guidance from senior ER Team members

Benefits

• Competitive medical
• Dental
• Vision
• PTO
• Holidays
• Paid volunteer time off
• 401K contributions
• Caregiver services
• Many other benefits to support our employees

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