[Remote] Work from Home Inbound Customer Service (State of Alabama)

Note: The job is a remote job and is open to candidates in USA. Colony Brands, Inc. is a company that offers flexible work-from-home opportunities. They are seeking an Inbound Customer Service Representative responsible for maintaining positive customer relations by addressing product-related concerns, taking orders, and answering customer questions.

Responsibilities

• Maintaining positive customer relations by addressing all types of product related concerns, including: taking orders, verifying information, tracking packages, and answering customer questions

Skills

• Candidates must be 18 years or older living in Alabama, Arkansas, Georgia, Iowa, Kansas, Louisiana, Mississippi, Missouri, North Carolina, or Wisconsin
• High level of computer knowledge required to navigate through multiple systems and enter information using a keyboard while speaking with customers on the phone
• Must have a PC or Laptop with a current and supported MS Windows 11 Operating System
• Must have a processor: AMD 2.1GHZ or higher OR INTEL 1.8GHZ or higher, OR INTEL 1.7GHZ or lower; must be i3, i5, i7, or Pentium with 4 or more cores and be 2016 or newer
• Must have 4GB RAM or installed memory
• Must have 10GB of Free Hard Disk Space
• Must have dedicated high-speed internet with a download speed of 4.0 MBPS and upload speed of 2.0 MBPS
• Must have wired internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)
• Must have a keyboard with function keys (F-Keys)
• Must complete mandatory training: 1st Shift Training – 2 weeks (M-F), 8:30am-3:30pm CST; 2nd Shift Training – 2 weeks (M-F), 5:00pm-11:00pm CST; Weekend Training – 3 weekends (Sa-Su), 8:00am-4:00pm CST
• PC or Laptop with AMD Ryzen 2nd Generation or newer OR INTEL i-series 8th Generation or newer with 4 or more cores and must be 2018 or newer
• 8GB RAM or installed memory
• Dedicated high-speed internet with a download speed of 10.0 MBPS and upload speed of 5.0 MBPS
• Wired USB Headset
• Webcams are recommended (not required)
• Dual monitors recommended (not required)
• Minimum monitor size of 17+ inches recommended (not required)
• External mouse recommended (not required)

Benefits

• Flexible schedules
• Paid training
• Employee discounts up to 50%
• Booster Discount Certificates that allow employees to purchase company products for free

Company Overview