**Experienced Global Customer Solutions Specialist – Remote Opportunity at arenaflex**

At arenaflex, we're on a mission to revolutionize the way we connect people and unite the world. As a global company with a presence in hundreds of locations worldwide, we're committed to creating a truly diverse and inclusive workforce that reflects the communities we serve. With a shared purpose to uplift and provide opportunities in the places where we work, live, and fly, we're growing rapidly and seeking talented individuals to join our team. As an Experienced Global Customer Solutions Specialist at arenaflex, you'll play a critical role in ensuring that our customers receive exceptional service and support. You'll be part of a dynamic team that's passionate about delivering world-class experiences and resolving complex issues with ease. If you're ready to take your career to new heights and join a company that's truly one-of-a-kind, we invite you to apply for this exciting opportunity. **Key Responsibilities:** As a Global Customer Solutions Specialist, you'll be responsible for: * Researching and partnering with stake-holding departments to ensure high-profile issues are addressed and responded to in a timely and effective manner. * Ensuring cases are properly documented, represented, and addressed, including public statements, DOT follow-up, and small claims court appearances on behalf of arenaflex. * Conducting root cause analysis to identify areas for improvement and providing suggestions to address failures. * Working closely with other organizations to establish customer experience history for escalated incidents. * Providing leadership updates and executive-level communications to advise on incident handling and resolution. * Proactively identifying opportunities to improve customer resolution and providing guidance to other team members in Customer Solutions and Recovery. * Serving as a subject matter expert and escalation support for external contact center groups. **Essential Qualifications:** To succeed in this role, you'll need: * A minimum of two years of operational or contact center experience. * Superior written communication skills, with strong verbal skills and the ability to interact professionally with personnel at all levels of the organization, external business partners, team members, and customers. * The ability to maintain confidentiality and work independently and collaboratively in a team environment. * Demonstrated problem-solving ability, initiative, and superior decision-making skills. * Excellent verbal and written communication skills, including the ability to translate customer interactions at the executive level. * Ease in working in a fast-paced, dynamic, and deadline-driven environment. * Proven analytical skills and superior attention to detail. * Ability to prioritize work and effectively manage time. * Ability to work effectively with employees at all levels of the organization. * Knowledge of email applications (e.g., Outlook) and general knowledge of Microsoft Office products and applications (e.g., Word, Excel, PowerPoint). * Must be legally authorized to work in the United States for any employer without sponsorship. * Reliable, punctual attendance is an essential function of the position. **Preferred Qualifications:** While not required, the following qualifications will help you stand out from the pack: * A Bachelor's degree in English, Journalism, or a related field. * Foreign language skills. * EZR/SHARES proficiency. * Strong subject matter expertise or working knowledge of arenaflex's policies, procedures, and initiatives. * Airline industry experience. **Career Growth Opportunities and Learning Benefits:** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Global Customer Solutions Specialist, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge. * Mentorship and coaching from experienced professionals in the industry. * Opportunities to work on high-profile projects and contribute to the growth and success of the company. * A dynamic and supportive work environment that encourages collaboration and innovation. **Work Environment and Company Culture:** arenaflex is a global company with a presence in hundreds of locations worldwide. Our work environment is dynamic and fast-paced, with a focus on delivering world-class experiences and resolving complex issues with ease. We're committed to creating a truly diverse and inclusive workforce that reflects the communities we serve. **Compensation, Perks, and Benefits:** As a Global Customer Solutions Specialist at arenaflex, you'll receive a competitive compensation package, including: * A salary range of $57,700 to $87,560, dependent on job-related, non-discriminatory factors such as experience, education, and skills. * Bonus eligibility. * A comprehensive benefits package, including medical, dental, vision, life, accident, and disability insurance. * Parental leave. * Employee assistance program. * Commuter benefits. * Paid holidays. * Paid time off. * 401(k) plan with employee and company contribution opportunities. * Flight privileges. **How to Apply:** If you're ready to take your career to new heights and join a company that's truly one-of-a-kind, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant supporting documents. **Equal Opportunity Employer:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a truly inclusive workforce that reflects the communities we serve. If you require accommodation during the application or interview process, please contact us at [insert contact email]. Apply for this job