[Remote] Onboarding Specialist- ES

Note: The job is a remote job and is open to candidates in USA. Republic Services, Inc. is a leader in the environmental services industry, providing a comprehensive range of products and services. The Onboarding Specialist is responsible for managing key mailboxes and ensuring smooth transitions during the onboarding process while delivering outstanding service to clients. Responsibilities • Delivers outstanding service to both internal and external clients via phone, email, or in person, ensuring timely and precise assistance • Investigate billing discrepancies, process adjustments, and manage invoicing and collections • Receive customer onboarding forms, build account in Salesforce, D365, EQAI & AESOP. Communicate with Credit, Customer Service and Sales regarding new account builds • Send Contracts to GM's for execution. Upload executed contracts to D365 & Salesforce, Call Customers to welcome them to Republic Services, follow up with an email introducing customer to customer service, sales and project managers and provide executed copies of contracts to customers • Receive work orders from the field, build D365 projects • Receive purchase orders from customers, confirm pricing and terms and enter/upload into EQAI for billing • Receive returned invoices/emails from customers-- identify and locate correct contact information to resend invoices to customers • Receive requests for audit support to pull contract and purchase order copies as needed • Participate in UAT testing for D365/EQAI/Salesforce updates • Customer Account maintenance: update Sales Tax Exemptions, profile fees, EIR/EEC Fees, customer service contacts, sales contacts, purchase order requirements, adding billing projects, updating contracts on file • Performs other job-related duties as assigned Skills • Knowledge of basic accounting processes • Ability to work within a team environment and handle multiple assignments simultaneously • Proficient with Microsoft Office, DocuSign, and PDF writer • Detail Oriented for information accuracy • Ability to read, analyze and interpret company documents (i.e. credit applications, service agreements) • Strong problem-solving skills • Commitment to customer service and possess the ability to actively listen to customers to understand requests and resolve issues or make recommendations • 2 - 4 years of data entry experience; including the ability to type a minimum of 35 words per minute • Customer Service experience • Billing experience • High School Diploma - preferred • Knowledge of D365, EQAI and Salesforce Benefits • Comprehensive medical benefits coverage, dental plans and vision coverage. • Health care and dependent care spending accounts. • Short- and long-term disability. • Life insurance and accidental death & dismemberment insurance. • Employee and Family Assistance Program (EAP). • Employee discount programs. • Retirement plan with a generous company match. • Employee Stock Purchase Plan (ESPP). • Paid Time Off (PTO) Company Overview • Republic Services provides comprehensive environmental services to support business, home and community. It was founded in 1998, and is headquartered in Phoenix, Arizona, USA, with a workforce of 10001+ employees. Its website is http://www.republicservices.com. Company H1B Sponsorship • Republic Services has a track record of offering H1B sponsorships, with 14 in 2025, 22 in 2024, 14 in 2023, 17 in 2022, 26 in 2021, 18 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job