[Remote] Account Manager - Education

Note: The job is a remote job and is open to candidates in USA. ComputerCare is a woman-owned IT company that values both technical excellence and human connection. They are seeking an Account Manager – Education to partner with K–12 schools, managing device repair needs and building strong relationships with school administrators and IT leaders to ensure smooth technology operations.

Responsibilities

• Manage K–12 device repair orders with accuracy and attention to detail, coordinating closely with internal operations and technicians to ensure timely and efficient service delivery
• Maintain consistent communication with school administrators, IT directors, and procurement teams on repair timelines, device logistics, and service updates to ensure a smooth customer experience
• Track order progress, proactively resolve issues, and deliver exceptional customer service from start to finish
• Build and nurture strong, long-term relationships with key education stakeholders to enhance satisfaction and loyalty
• Collaborate with Account Executives on joint K–12 accounts to maximize district-level opportunities and expand our market presence
• Partner with Marketing to develop and execute targeted campaigns for the education segment
• Stay informed on K–12 technology trends, procurement cycles, and funding programs (e.g., E-Rate, ESSER) to identify and pursue new sales opportunities
• Deliver engaging virtual presentations and product demonstrations that highlight ComputerCare’s unique service offerings
• Identify and act on upsell and cross-sell opportunities across IT Asset Management (ITAM) and lifecycle services
• Maintain accurate records of customer interactions, pipeline activities, and forecasts in the CRM system

Skills

• 1–3+ years of experience in customer account management, preferably in IT, SaaS, or IT asset management
• Strong communication, relationship-building, and presentation skills
• Proven track record in lead generation, relationship nurturing, and closing deals
• Proficient with CRM tools like Salesforce or HubSpot and familiar with sales automation platforms
• Self-motivated, results-driven, and able to manage multiple priorities in a fast-paced environment
• Travel up to 15% as needed
• Experience with K–12 or education-focused organizations is a plus
• Knowledge of IT asset management (ITAM), software asset management (SAM), or related IT services is a plus

Benefits

• Comprehensive Medical, Dental, and Vision plans to keep you feeling your best
• 401(k) with employer match—because your future matters
• Company-paid Life Insurance, plus HSA & FSA options
• Employee Assistance Program (EAP) for real support when you need it
• Adoption Assistance to help grow your family
• Commuter Benefits for an easier ride
• Free Coursera Professional Certifications to level up your skills
• Generous vacation & sick time, plus paid time off to give back to your community

Company Overview