Inside Sales Representative

Benchmark Tool & Supply is a North Carolina-based distributor specializing in providing quality professional products and supplies to the construction, surveying, and engineering industries. The Inside Sales Representative will drive sales growth by building customer relationships, providing product knowledge, and ensuring a seamless sales process while collaborating with various departments.

Responsibilities

• Customer Engagement : Respond to inbound inquiries and proactively reach out to potential customers via phone, email, and other communication channels
• Product Knowledge: Maintain a thorough understanding of our product lines, including machine control systems, construction tools, and related equipment to effectively assist customers with their needs
• Sales Process: Guide customers through the sales process, from initial contact to order fulfillment, ensuring a positive customer experience
• Order Management: Process orders accurately and efficiently, coordinating with the operations team to ensure timely delivery of products
• Relationship Building: Develop and maintain long-term relationships with costumes to drive repeat business and customer loyalty
• Collaboration: Work closely with Customer Success and Account Management, providing support and sharing information to ensure a unified approach to customer service. Must be available for occasional on-site, face-to-face meetings
• Problem Solving: Address and resolve customer issues or concerns in a timely and professional manner
• Sales Reporting: Track and report on sales metrics, including pipeline management, customer feedback, and market trends
• Continual Learning : Stay updated on industry trends, product developments, and competitive offerings to provide informed recommendations to customers

Skills

• High School Diploma or its equivalent
• 1 - 3 years proven experience in an inside sales role, construction equipment or related industry experience
• Strong communication and interpersonal skills
• Ability to build and maintain customer relationships
• Proficient in CRM software and Microsoft Office Suite
• Detail oriented with strong organizational skills
• Ability to work independently and as part of a team
• Problem solving mindset with the ability to handle customer inquiries effectively
• Bachelor's Degree in Business, Marketing, Communications or related field
• Motivated and results driven
• Customer focused with a positive attitude
• Eager to learn and grow within the company
• Hybrid role: Can work remotely; be available to work from Raleigh office on occasion

Benefits

• 100% employee paid medical insurance
• Matching retirement plans
• Paid time off
• Opportunities for professional development
• Life and Short-Term Disability insurances

Company Overview