Health Care Payment Officer

WorkSafeBC is seeking a permanent Health Care Payment Officer to join their Payment Services team within the Health Care Operations department. In this role, you will be responsible for calculating payments and providing empathetic service to injured workers and other stakeholders while ensuring the financial integrity of B.C.'s workers' compensation system.

Responsibilities

• Entitle and process health care benefits and travel arrangements for injured workers
• Process invoices and answer inquiries from health care providers, vendors, and workers
• Communicate with claimants, internal staff, physicians, hospitals, etc., to obtain or clarify payment information
• Authorize and process health care expenditures on a variety of payment systems
• Consistently models the appropriate level of organizational behaviours expected of all WorkSafeBC employees: responsive, respectful, fair, collaborative, accountable, and forward thinking

Skills

• A minimum of grade 12 education
• Experience with Excel
• Sound math skills to assist with adjudicating and processing accounts for medical treatment expenses
• Exemplary communication skills and diplomacy to ensure courteous, empathetic service
• Ability to communicate in a persuasive, empathetic, respectful manner by listening and questioning for pertinent information
• Ability to gather and analyze information, determine relevant facts, and apply established policy to make timely decisions
• Ability to organize, prioritize, and multi-task in an environment that includes interruptions and changing priorities
• Ability to clearly, concisely, and accurately explain complex information both verbally and in writing
• Successfully meet the legal requirements under the Criminal Records Review Act to work with children and/or vulnerable adults
• Confirm you're legally entitled to work in Canada

Benefits

• Defined benefit pension plan that provides you with a lifetime monthly pension when you retire
• 3 weeks of vacation in your first year, with regular increases based on years of service
• Extensive health care and dental benefits
• Optional leave and earned-time-off arrangements
• Development opportunities (tuition reimbursement, leadership development, and more)

Company Overview