First Notice of Loss Processor

ICW Group is a well-established insurance company that has been in business for over 50 years. They are seeking a First Notice of Loss Processor to serve as the first point of contact for processing new injuries reported by customers, ensuring that initial requests are handled thoughtfully and thoroughly.

Responsibilities

• Provides excellent customer service as the first point of contact for customers
• Provides customer care and service to insureds
• Answers all incoming inquiry calls directed by general switchboard
• Receives and intakes new initial claim documentation either via phone, e-mail, or fax and enters into claim systems
• Responds to insureds in a timely manner
• Directs questions to the appropriate contact in the department
• Inputs new claims into enterprise resource planning (ERP) system as well as creates written documentation including physical file for manual storage
• Reviews insurance policy information to determine coverage
• Completes data entry for all first reports of injury
• Determines severity of injuries and advises the appropriate levels of staff within standard operating procedures
• Communicates with insureds, agents, internal and external stakeholders, as necessary
• Assists examiners in contacting insureds or other involved persons to obtain missing or incomplete information to process claim
• Receives and/or returns telephone calls as directed by claim examiner
• Responds to insureds, agents or outside participants, as directed
• Processes incoming mail and other administrative duties relating to claims

Skills

• High school diploma or general education degree (GED) required
• Minimum 1 year of related experience and/or training; or, equivalent combination of education and experience
• Working knowledge or familiarity with customer service techniques, principles and practices
• Ability to read, write and comprehend simple instructions, short correspondence, and memos
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Insurance industry understanding, a plus

Benefits

• Generous medical, dental, and vision plans
• 401K retirement plans and company match
• Bonus potential for all positions
• Paid Time Off
• Paid holidays throughout the calendar year
• We’ll support you 100%

Company Overview