[Remote] Member Engagement Coordinator

Note: The job is a remote job and is open to candidates in USA. Senture, LLC is a mission-driven company focused on improving access to care for members. The Member Engagement Coordinator will make high-volume outbound calls to engage members and sell the benefits of health evaluations, while also scheduling appointments with licensed providers.

Responsibilities

• Make an average of 50 outbound calls per hour using an automated dialer system to offer, explain, and schedule free in-home or virtual health evaluations with licensed providers. Approximately 85% outbound and 15% inbound calls
• Utilize pre-approved scripts to ensure consistent and accurate communication with members. These scripts will guide you in explaining the purpose and details of scheduling healthcare evaluations
• Overcome objections using effective rebuttals to help members prioritize their health. Confidently present a product's value and guide prospects toward a 'yes' without sounding pushy
• Utilize multiple systems to schedule providers for in-home or virtual evaluations
• Adjust, reschedule, or cancel appointments as requested
• Meet daily performance metrics including appointments, calls, handle time, and productivity
• Be available to complete overtime when required based on business needs
• Participate in peer side-by-side coaching as needed
• Follow HIPAA guidelines to protect member privacy. Report member complaints to supervisors immediately

Skills

• High School Diploma or equivalent
• Desire to work in a results-driven outbound call center environment
• Strong sales aptitude with a focus on earning monthly incentives
• Motivated to achieve productivity goals with a strong work ethic
• Excellent communication skills, friendly, and conversational with members
• Ability to follow a fixed daily schedule, comply with feedback, and maintain confidentiality
• Proficiency in using multiple computer systems simultaneously
• Previous experience in high-volume (back-to-back) call centers and with auto-dialers is highly desirable
• Authorized to work in the United States
• Successful completion of pre-hire testing, background check, and drug screening
• If hired, Provide two valid, in-date IDs and proof of education during onboarding process
• Reliable, cabled internet service: 20mbps upload, 5mbps download, latency at or below 100 ms
• Quiet and secure workspace free of distractions. Employees must provide their own workspace furniture
• Accountability for work schedules and compliance with security standards

Benefits

• 2 weeks of paid, mandatory training
• All equipment provided
• Competitive benefits, PTO, growth, and development opportunities
• Lucrative monthly incentive plan
• Top performers can earn up to $1045.00 in incentives
• Top ten MECs will also qualify for an additional $250

Company Overview