Product Analyst - Corporate Platforms

Sun Country Airlines is a unique hybrid low-cost carrier based in Minnesota, offering diverse services including scheduled flights and charter operations. The Product Analyst - Corporate Platforms is responsible for managing Finance, Accounting, Legal, and HR platforms, ensuring they are current and compliant while providing support and training to end users.

Responsibilities

• Ensure all Accounting, Finance, Legal and HR platforms are available and functioning
• Provide customer support to business partners that is easy to understand while working with IT teams or product vendors in a technical capacity to troubleshoot or resolve issues or bugs
• Participate in all audit and compliance activities including SOX and PCI
• Work with vendors on support, issue remediation and upgrades
• Assist in establishing best practices and training for end-users of the product and guide business partners in responsible application usage
• Maintain as-is current application documentation, including an as-is business and technology process map
• Adhere to mature ITIL concepts and practices; Sun Country Airlines utilizes ServiceNow as our system of record for all ITL processes including Changes, Incidents, Knowledge, Problems, and Requests
• Regularly author and publish Knowledge articles that proactively prevent tickets, outages, and escalations; provide documentation to resolve new issues, including knowledge articles for enabling support desk triage and corrective actions
• Provide 24x7 support, as applicable, for products within their responsibility
• Interact with business users to understand new products and/or upgrades that would add value to the assigned portfolio; Responsible for scope management and issue tracking for new feature development
• Collaborate with the Product team to develop and maintain a forward-looking roadmap to evolve the product to achieve maximum value
• Work with internal teams and/or product vendor to support ongoing enhancements/development work, such as requirements gathering, test plan development, quality assurance/regression testing, change management, and implementation/rollout
• Facilitate quarterly or monthly service reviews with the vendor
• Develop and maintain appropriate SLA, system availability and performance metrics and provide reporting for each, where applicable
• Adhere and promote Sun Country's security policy, standards, and procedures

Skills

• Bachelor's degree
• Experience with story writing and/or requirements gathering
• Customer-oriented
• Basic technical troubleshooting skills commensurate with the respective product(s)
• Understanding of workflow and process requirements of the business areas supported by the product(s)
• Understanding of common software development methodologies
• Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications and products
• Strong organizational skills with the ability to set clear objectives, develop a plan on how to execute, and provide detailed reports and user stories
• Proficient at solving complex challenges in a fast-paced environment, ability to work independently and exercise sound judgment where clear guidelines might not exist
• Effective interpersonal, verbal, and written communication skills
• Proficient with the Office365 suite of software
• Experience supporting Accounting, Finance, Legal or HR platforms including ERP, General Ledger, Accounts Payable, Forecasting and Reporting, Expense Management or HCM
• Experience working with Accounting, Finance or HR business processes and best practices
• Travel or aviation-related experience
• Knowledge of Agile Development organizations
• A background in product and technical leadership for medium and large-scale strategic initiative projects, including requirements gathering and project management

Benefits

• Comprehensive benefit package including dental and vision
• PPO and high-deductible health plans
• Health savings account and Flexible Spending Account
• Starting day one free standby and discounted travel privileges for employees, family, & friends
• 401(k) match
• Paid Time Off
• Paid holidays
• Life and AD&D Insurance
• Employee Assistance Program including counseling for employees and their family
• Fitness incentive and Stop Smoking Support

Company Overview

Company H1B Sponsorship