IT Business Analyst

ICF is a global advisory and technology services provider, and they are seeking an IT Business Analyst to join their Utility Program and Services Group. The role involves supporting the software development cycle and project delivery for IT projects in the energy efficiency and utility sectors, with a focus on system data and business intelligence.

Responsibilities

• Support all aspects of the software development cycle including requirements, design, testing, and delivery of energy efficiency tracking and reporting tools
• Communicate regularly and effectively with team members as to the status of various tasks, including presenting during status update meetings
• Work with stakeholders of IT systems to define the system requirements and assist in identifying the best design approach
• Generate requirements specifications, use cases, process flow diagrams, user interface designs, and other system documentation
• Support User Acceptance Testing (UAT) activities
• Enter & track support requests ensuring their completion
• Develop an understanding of the client processes and procedures and help identify improvements relative to technology
• Understand the capabilities and application of ICF’s IT systems to deliver solutions for clients
• Train users on IT systems and assist in troubleshooting issues

Skills

• Bachelor's degree in (Science, Math, IT, Computer Science, or related fields)
• 1+ years of experience in a Business Analyst, Data Analyst, or similar role; preferably in IT/Software delivery
• 1+ years requirement specifications gathering, use cases, process flow diagrams, user interface designs, and other system documentation
• Comprehensive knowledge and experience in MS Office products, including Excel, Visio, Teams and PowerPoint
• Must be able to pass background check with drug screening
• Experience/Exposure in the utility, energy, and/or energy efficiency sectors is a plus
• Experience with issue tracking and document management tools such as JIRA, SharePoint and/or Smartsheet
• Excellent verbal, written, and consulting skills
• Experience developing standard documentation, including requirement and design specifications, use cases, test plans and scripts and other supporting system documentation
• Demonstrated consulting experience with emphasis on customer service
• Ability to balance and prioritize multiple projects to meet goals, deliverables, and deadlines

Benefits

• Flexible workplace arrangements, work-life balance
• Donation matching, volunteer opportunities
• Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
• And many, many more (Ask your recruiter for more details!)

Company Overview

Company H1B Sponsorship