[Remote] Technical Integration Specialist (Remote - AMER)

Note: The job is a remote job and is open to candidates in USA. Constructor is an AI-first ecommerce search and discovery platform that enhances the shopping experience for users worldwide. As a Technical Integration Specialist, you will provide technical support to ecommerce companies during their integration with Constructor's platform, ensuring a seamless onboarding experience and resolving any technical challenges.

Responsibilities

• Onboarding support: Collaborating with customers to understand their technical integration needs and assist them through the integration process
• API and library education: Providing expert guidance on integrating with Constructor's APIs and utilizing open source libraries
• Troubleshooting: Helping resolve technical challenges and integration issues alongside Customer Success teams
• Index configuration: Working with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results
• Communication: Acting as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations
• Process improvement: Documenting customer interactions, common issues, and solutions, improving integration documentation and customer onboarding

Skills

• Proven experience in customer support or technical support roles
• Knowledge of REST-based web services, APIs, and integration best practices
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences
• Detail-oriented mentality with a commitment to delivering exceptional customer support
• Strong problem-solving skills and a proactive approach to issue resolution
• Able to support customers and team members between 2pm and 10pm UTC (9am to 5pm Eastern time)
• Familiarity with structured data formats (JSON, CSV) and basic search/index concepts
• Familiarity with debugging tools such as browser developer tools, API clients (e.g., Postman), or logs
• Familiarity with A/B testing, understanding of server side and client side contexts, network request routing / HTTP
• Familiarity working with open source libraries, JavaScript web application development and integration patterns

Benefits

• Work with smart and empathetic people who will help you grow and make a meaningful impact
• Regular team offsite events to connect and collaborate
• Fully remote team - choose where you live
• Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year
• Work from home stipend! We want you to have the resources you need to set up your home office
• Apple laptops provided for new employees
• Training and development budget for every employee, refreshed each year
• Maternity & Paternity leave for qualified employees

Company Overview