Card Services Team Member I, Chelmsford, MA, Full-Time, Hybrid

Digital Federal Credit Union is the largest credit union headquartered in New England, serving over one million members across all 50 states. They are seeking a Card Services Team Member I to process work related to the Card Services Department, assist members, and meet key performance goals while maintaining a high level of professionalism.

Responsibilities

• Process work pertaining to Card Services Department job responsibilities and assist members and front-line staff with questions pertaining to those processes
• Assist the Card Services Department with achieving key performance goals and service level standards
• Cross train on a variety of Card Services processes to further support the overall goals of the department and DCU
• Actively contributes to DCU’s Success Sharing initiatives and practices DCU’s principles of People Come First; Do the Right Thing; Make a Difference
• Maintains a high level of professionalism and respect during interactions with both members and colleagues alike
• Maintains a working knowledge of and adheres to DCU policies and procedures related to the position as well as all applicable regulations
• Performs work functions with attention to detail, within established timeframes and follows through as needed to complete tasks
• Meets or exceeds performance goals, including but not limited to, service level achievement, timeliness of tasks, quality of work, service quality and others as assigned
• Provide phone coverage to assist the Information Center, Branches, various departments, and members
• Process daily work within service level, to include but not limited to: Dispute Service requests, Maintain Travelers Files, Plastics Re-Issue Service requests/reports, GL Reconciliation
• Complete training courses within established guidelines
• Identify potential gaps in process, systems and training to share ideas for improvement
• Perform other job-related duties as assigned by Manager(s)

Skills

• 6 months or more related experience, financial institutions preferred
• Prior customer service experience
• Strong PC skills
• Prior experience working with Fraud disputes or the equivalent in a related field

Company Overview