[Remote] Satisfaction Research Center Associate - Idaho & Utah

Note: The job is a remote job and is open to candidates in USA. Activated Insights is a company that helps home care organizations support seniors and caregivers across North America. As a Satisfaction Research Associate, you will conduct phone surveys to gather feedback from home care recipients and their families to improve care quality and employee experience.

Responsibilities

• Conduct phone surveys with home care recipients, family members, and caregivers across the country
• Accurately document responses while actively listening and engaging in conversation
• Maintain a professional, friendly, and empathetic tone on every call
• Follow survey scripts, quality standards, and data accuracy guidelines
• Ensure feedback is properly captured and delivered to home care providers
• Participate in ongoing training and development opportunities

Skills

• Must be 18 years of age or older with a high school diploma or GED
• Ability to type 40 words per minute
• Strong communication and active listening skills
• Comfortable having conversations over the phone for extended periods
• Reliable attendance and time management skills
• Ability to complete and pass required training
• Prior customer service or call center experience

Benefits

• Flexible scheduling you control — build a schedule that works for your life, with no late nights or weekends
• Remote work options — enjoy the convenience and comfort of working from home
• Consistent part-time hours — 16–30 hours per week with dependable scheduling
• Paid training — 4 days of paid onboarding to set you up for success
• Monthly bonuses and performance incentives — earn more for strong performance and reliability
• Paid Time Off
• Supportive, team-focused culture — work with leaders and teammates who value communication, trust, and growth

Company Overview