Customer Service Representative

Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. They are currently seeking a Customer Service Representative who will provide customer service support by obtaining, analyzing, and verifying order information, ensuring high levels of customer satisfaction.

Responsibilities

• Answer phone calls from customers placing orders as well as provide sales quotes
• Work closely alongside outside sales representatives with customer orders and quotes
• Assist walk-in customers in the showroom with questions and order placement
• Solicit new or complimentary sales for customers via phone as well as face-to-face in the showroom
• Research product solutions for customers to solve field-project issues
• Hours of operation are Monday to Friday, day shift only. Flexibility to work extended hours as needed
• This position may require lifting/pushing/carrying items up to or more than 50 pounds, working around fumes, airborne particles, or toxic chemicals

Skills

• Related experience in a similar position
• Knowledge of closet design, closet components, or building materials experience a plus
• Developed customer service, problem-solving, and project management skills
• Team-oriented, shows initiative
• Strong sense of drive and creativity
• Proficient with Word and Excel
• High School graduate, some college courses preferred
• Proficiency with Microsoft Office applications; must be able to effectively use Excel, Word, Outlook for daily responsibilities and tasks
• AS400 experience preferred but not mandatory

Benefits

• Group insurance program (medical, dental, vision, life, disability, etc.
• Employee Stock Purchase Plan with employer matching
• 401(K) with employer matching
• Paid vacation and holidays

Company Overview