Service Delivery Center - Microsoft Dynamics Developer - Analyst

EY is a global leader in assurance, consulting, tax, and transaction services. The role involves delivering project-based work and managed services in Microsoft Dynamics and Power Platform, requiring flexibility and a passion for learning new technologies.

Responsibilities

• Participate in delivery phases of Dynamics & Power Platform solution deployments
• Develop specifications and design documents Based upon client requirements
• Based on the created specifications and design documents create use cases and business process flows
• Work on configurations such as creating entities, forms, workflows, business rules, dashboards and reports
• Document completed configuration following agile build
• Conduct unit tests and analyze results to confirm that developed code meets requirements
• Support deployment of solutions to client’s pre-production environments
• Support integration and data migration development and testing efforts
• Support user acceptance testing thru the identification and resolution of identified defects
• Develop training and communications materials to drive user adoption
• Assist in identifying, investigating, and resolving users’ problems with deployed solutions
• Fielding support request through various methods such as calls, chat, email, and/or other communication from users with inquiries regarding use of deployed solutions
• Consulting with users to determine steps and procedures taken to identify and resolve the problem
• Appling knowledge of computer software, hardware, and procedures to solve problems
• Guiding users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions
• Collaborating with other staff to research and resolve problems
• Collaborates with programmers to explain errors and/or recommend modifications in programs
• Mentoring Associate Analysts on the above responsibilities
• Supporting the Managers and Senior Managers in upward stakeholder management and day-to-day management of the Business Applications competency within the Service Delivery Center

Skills

• Bachelor's degree in Computer Science, Management Information Systems or other technical field of study
• Minimum of 1-2 years of experience as a member of a technology team participating in one or many of the technology life cycle phases; could include requirements definition, architecture design, conversion and testing
• Stay abreast of current business, technology and industry trends relevant to the client's business process management needs
• An interest in software configuration, development, workflow and process design, analysis and quality assurance
• Analytical thinking and aptitude to learn and adapt latest technologies and best industry standards and practices
• Good understanding of basic programming concepts
• Understanding of solution delivery using Agile methodologies
• Skills to analyze and solving problems of a complex nature and working with business, management and technology concepts
• Knowledge of project management, teaming, organizational, analytical and problem-solving skills a plus
• Familiarity with Microsoft Dynamics 365, Power Platform or other CRM solutions or cloud-based technologies a plus
• Experience working in a shared services function and environment a plus
• Willingness and ability to travel up to 20% of the time
• Microsoft Power Platform Fundamentals, Exam PL-900
• Microsoft Dynamics 365 Fundamentals, Exam MB-910
• Microsoft Dynamics 365 Fundamentals (ERP), Exam MB-920
• Microsoft Power Platform App Maker, Exam PL-100

Benefits

• Medical and dental coverage
• Pension and 401(k) plans
• A wide range of paid time off options
• Flexible vacation policy
• Time off for designated EY Paid Holidays
• Winter/Summer breaks
• Personal/Family Care
• Other leaves of absence when needed to support your physical, financial, and emotional well-being

Company Overview

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