NOC Tech I

Sinch is pioneering the way the world communicates, providing customer communication solutions for over 150,000 businesses. The NOC Tech I role involves 24x7 monitoring of network components, troubleshooting issues, and ensuring timely resolution of customer or network problems.

Responsibilities

• Follow standard operating procedures to perform routine network changes, migrations, and maintenance in various network elements upon request
• Identify, troubleshoot, and resolve network related issues and problems efficiently utilizing monitoring tools, reference materials, and other team members for guidance
• Open trouble tickets and follow up on network/customer issues per Sinch Voice procedures and complete applicable paperwork in a timely manner
• Foster an environment of knowledge sharing and interface positively with peers, other departments, carriers, and customers to identify operational issues and provide efficient corrective actions in a geographically dispersed team environment
• Accept on-call responsibilities on a rotating schedule with other technicians
• Be available for overtime work assignments when requested
• NOC Technicians may be responsible for other tasks and responsibilities as assigned or deemed necessary by management
• Some required travel related to training, meetings and service coverage issues

Skills

• Strong PC, UNIX OS and application skills with fundamental knowledge of basic networking principles
• Strong problem solving and analytical skills
• Domestic and International LD Voice
• Exhibits a high level of initiative and resourcefulness
• Excellent written and verbal communication skills
• Proven documentation skills with consistent accuracy of details
• Superior customer service skills
• Self-starter with a high energy level
• Exhibits a high level of adaptability/flexibility
• Well-developed sense of urgency; follow through
• Associate's or Bachelor's degree in Electrical Engineering or a related field is preferred

Benefits

• We offer comprehensive market competitive medical, dental, and vision plans.
• Take advantage of our free virtual counselling resources through our global Employee Assistance Program.
• Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• Enjoy a generous paid time off program.
• We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
• Our flexible remote work offerings allow you to work wherever you are the most productive and successful.
• Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

Company Overview

Company H1B Sponsorship