HR Service Center Coordinator

Fitch Group, Inc. is a leading global financial information services provider delivering vital credit and risk insights. They are seeking an HR Service Center Coordinator to support activities across the entire employee lifecycle and ensure a positive employee experience.

Responsibilities

• Execute people transactions across the entire employee lifecycle, including recruiting/onboarding through to off-boarding
• Be accountable and proactive, ensuring all queries and tasks are resolved accurately and within Service Level Agreement (SLA), escalating where appropriate to the Team Leader
• Build a strong knowledge repository of processes
• Participate in delivering and executing HR Services Strategy

Skills

• Experience of working within a fast-paced HR Operations/HR Service Centre environment
• Strong understanding of local legal requirements in your specific region e.g. I9 checks, data privacy requirements
• Experience of managing HR processes in a matrix /complex organization
• Strong analytical and problem-solving skills to be able to monitor volumes, escalate concerns and identify process improvements
• Excellent interpersonal and communication skills
• An ability to effectively engage with stakeholders at all levels
• Meticulous attention to detail, with strong ownership at work
• Comfortable with data and technology, including virtual collaboration tools, and using data to inform decisions
• A positive customer service mindset
• Be a team player with a desire to support others and continuously raise the bar
• Anticipate customer and stakeholder needs with proactive follow through
• Experience with process optimization or continuous improvement is a plus

Benefits

• Hybrid Work Environment: 3 days a week in office required based on your line of business and location
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning, financial wellness and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellness: Comprehensive healthcare offerings that prioritize a healthy body & mind
• Supportive Parenting Policies: Family-first policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Dedication to Giving Back: Paid volunteer days and support for community engagement initiatives

Company Overview