Client Service Representative - Chilhowee Veterinary Clinic

Heartland Veterinary Partners is a full-service animal hospital dedicated to providing exceptional care for pets. The Client Service Representative (CSR) plays a vital role in ensuring a positive experience for clients by managing reception duties, maintaining veterinary records, and providing administrative support.

Responsibilities

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures
• Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms
• Processes cash, checks, charge card payments and credit account payments
• Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow
• Assists in the updating of client/patient files, as needed
• Prepares and sends client correspondence
• Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list
• Performs a backup of the computer system on a regular basis, as directed
• Performs and oversees the performance of posting daily business
• Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit
• Answers incoming telephone calls applying proper telephone etiquette
• Presents clients with medications, instructions, new client kits and any other take home items
• Handles emergency situations with great care, patience, and following established clinic policies and procedures
• Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction

Skills

• Ability to work on weekends as required
• High school diploma or equivalent
• Excellent customer service and phone skills
• High volume data entry experience is a plus
• Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care
• Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other's ideas
• Communicating: Conveying instructions to clients and teammates to ensure successful patient care
• Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback
• Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients
• Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction
• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures
• Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms
• Processes cash, checks, charge card payments and credit account payments
• Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow
• Assists in the updating of client/patient files, as needed
• Prepares and sends client correspondence
• Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list
• Performs a backup of the computer system on a regular basis, as directed
• Performs and oversees the performance of posting daily business
• Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit
• Answers incoming telephone calls applying proper telephone etiquette
• Presents clients with medications, instructions, new client kits and any other take home items
• Handles emergency situations with great care, patience, and following established clinic policies and procedures
• Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction
• Practices OSHA safety techniques including proper PPE
• Previous veterinary experience preferred
• Client satisfaction references preferred

Benefits

• Paid time off
• Health insurance; dental insurance; vision insurance
• Retirement benefits or accounts
• Bonus incentive
• Flexible work schedules
• Career and professional development
• Employee Assistance Program
• Employee Referral Program

Company Overview

Company H1B Sponsorship