Account Receivable Associate

Keystone Pacific Property Management is a prestigious property management firm headquartered in Irvine, CA, dedicated to providing superior customer care. The Accounts Receivable Associate will provide financial, administrative, and clerical support by ensuring smooth client account transitions, managing billing processes, and resolving discrepancies.

Responsibilities

• Homeowner billing and delinquent inquiries
• Assist homeowners with viewing their accounts online and making online payments
• Set up delinquency and adjustment files/maintain files (per account list)
• Collection, Billing, and filing as necessary
• Deposits as assigned
• Update delinquency spreadsheets for board packets 2 weeks prior to the board meeting (per meeting schedule)
• Follow up with managers
• Obtain general and executive session minutes from managers or from the computer
• Payments
• Process non-delinquent and delinquent payments
• Process incorrect payments
• Research problem payments
• Notify homeowners of the correct remittance address
• Cash receipt processing
• Authorize walk-in payments/cover lunch hour on designated days
• Adjustments
• Process miscellaneous debits/credits
• Process non-delinquent and delinquent returned checks and online payments
• Pre Lien-Processing
• Send pre-lien letters
• Send balance due letters/update owner remarks
• Lien Processing
• Prepare liens and letters
• Send lien balance due letter
• Release liens & send letter to homeowner
• Foreclosure
• Obtain authorization to commence foreclosure (executive session minutes)
• Prepare file and send to the trustee/attorney
• Monitor status reports and interface with trustee/attorney
• Furnish Board with authorization to Publish Notice of Trustee Sale
• Set up REO accounts and HOA-owned accounts
• Small Claims
• Prepare Plaintiff’s Claim
• Process adjustments, update remarks, and copy all payments
• Set up a small claims file
• Process follow-up work to collect judgment
• Notify the court regarding a default on a payment plan
• Practice and adhere to Keystone’s Core Values, Mission, and Vision
• Any additional job duties as required by the supervisor

Skills

• Must have a valid California Driver's License
• Must have reliable transportation and the ability to drive to and from court hearings
• Ability to multitask
• Strong attention to detail
• Strong written and verbal communication skills
• Ability to work well under pressure
• Proficient in Microsoft Suite Programs
• Strong efficiency in Excel
• Excellent interpersonal skills
• Verifiable references
• Able to pass a background check
• At least 1 year of experience working in an Accounting related role
• High School Diploma or GED required
• Bachelor's Degree preferred

Benefits

• Hybrid and Flexible working arrangements
• Work-Life Balance
• Opportunities for career growth
• Training and mentorship from successful leaders in the HOA industry
• Cell Phone Stipend
• Mileage Reimbursement
• Medical, Dental, and Vision
• Flexible Spending Account
• Pet Insurance
• Pre-Paid Legal
• Employer Paid Basic Life/AD&D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement plan with Company Match
• Financial and Health/Wellness Education
• Bereavement and Mandated Leave of Absence Applicable
• Paid Time Off (PTO)
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)

Company Overview