[Remote] Social Media Content Specialist - English + Japanese - Remote Canada/US

Note: The job is a remote job and is open to candidates in USA. ICUC is a team of creatives and social media experts focused on delivering top-notch social media services for brands. They are seeking a bilingual Social Media Content Specialist to moderate and create engaging content for online communities, ensuring a safe and respectful environment for clients' audiences.

Responsibilities

• Moderating and responding to comments across our clients' social channels using their unique brand voice
• Writing thoughtful, engaging content to spark conversations and drive engagement
• Ensuring online communities are safe, respectful, and aligned with client guidelines
• Escalating issues, insights, or trends to the internal team when needed
• Becoming a true extension of our clients’ brands - understanding their strategy, tone, and audience

Skills

• Native-level fluency in English AND Japanese
• Exceptionally strong written communication skills (spelling, grammar, clarity) in both English AND Japanese
• You live in Canada and are legally allowed to work here
• You're open and available to work any shift, any day - including weekends
• You've got professional experience managing social platforms, specifically moderating and engaging
• You know how to write for brands and can adapt your tone for different audiences
• You know your way around and the ins and outs of all the major social platforms
• You're into the kind of content you'll be moderating - whether it's tech, retail, food, or hospitality and tourism, you're curious and engaged
• You're organized, reliable, and have excellent customer service instincts
• You have fast, reliable internet with no data restrictions
• You also have an active Facebook account

Benefits

• A range of medical, dental, RRSP, paid time off, and/or other benefits also are available to all hourly employees working a minimum of 22 hours a week.

Company Overview