Software Installation Engineer- Southeast United States

Siemens Healthineers is a leader in medical technology, dedicated to pioneering breakthroughs in healthcare. The Software Installation Engineer will execute software installations and upgrades on-site and remotely, ensuring quality and customer satisfaction while maintaining documentation and compliance with Varian’s processes.

Responsibilities

• Executes the installation of a technical discipline at the installation site
• Performs highly visible on-site and remote software installations and upgrades of all Varian Software products, which includes troubleshooting and diagnosis as needed
• Works with physical and virtual environments, operating systems, databases and other software and networking technologies
• Reviews scope of work for assigned tasks to ensure all hardware and software components are available
• Reviews customer IT infrastructure and project plans to ensure they meet documented installation requirements
• Completes all necessary task documentation to meet Varian’s Quality processes and procedures
• Maintains customer system inventories using Site Equipment Configuration documentation or equivalent
• Keeps current on Varian products and technologies through both internal and external training and certification
• Creates and maintains an account with VCS (Vendor Credentialing System)
• Teams with project management, local service and hardware installation teams to provide World Class Customer Service
• Requires limited direct supervision
• Performs upgrades and new installations as well as team leader duties on small to medium scale software projects
• Input detailed records of installation and upgrade work performed into company information systems to ensure accurate updated customer installation information is available to other VMS functions
• Maintain a high degree of professionalism and safety according to VMS guidelines and customer regulations in order to perform activities under the safest working conditions
• Report by means of FSR’s, time sheets, expense reports, etc. regularly and in a timely fashion to ensure that accurate company statistical data on customer-oriented activities is available
• Complete all required installation documentation that pertains to the job being completed and update all requested and/or required data for tracking purposes as per the applicable Varian’s Quality processes and procedures
• Use prescribed problem-resolution escalation procedures and request technical assistance when necessary, in a timely manner
• Attend planning calls and provide technical input as needed. Advise customers on where to find Customer Technical Bulletins, Release Notes and related product information and why these documents are important
• Use prescribed problem-resolution escalation procedures and request technical assistance when necessary, in a timely manner
• Advise less experienced Installation Representatives in technical matters

Skills

• Proficient computer usage and debugging skills
• Knowledge of and sound professional experience with Microsoft based server operating systems
• Customer focused attitude
• Articulate and skilled in interpersonal communication
• Fluency in the local language and in English, both written and spoken
• Comprehensive knowledge of networks and networking techniques
• Functional knowledge of Citrix and VMWare technologies
• Familiar with business tools such as Microsoft Word, Excel, SharePoint and time reporting systems
• Associate Degree or equivalent experience
• 1-3 years of directly related and transferrable experience
• Position must have full access to VMS client sites to perform the essential functions of this position
• Must meet all Vendor Credentialing requirements necessary to have full client access

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time

Company Overview