[Remote] Member Support Specialist

Note: The job is a remote job and is open to candidates in USA. Medical Guardian is dedicated to empowering members to live life without limits through exceptional service for medical alert device users. As a Member Support Specialist, you will assist members and their families with product activations, troubleshooting, and billing, all within a supportive team environment.

Responsibilities

• Answer incoming telephone calls from members and/or caregivers needing assistance with their order, product, billing and/or other account services
• Guide callers through troubleshooting, navigating the company site or effectively using the products or services
• Maintain superior knowledge of Medical Guardian products, services and billing practices to ensure that information communicated to the member is accurate and complete
• Perform account updates as needed and thoroughly document conversations to keep member records complete and current
• De-escalate situations involving dissatisfied members; research issues and offer solutions to resolve problems
• Be a company brand ambassador, promoting the value of additional products and services during service calls
• This includes selling add-ons to existing members
• Display positive attitude while communicating with all internal and external members; collaborate with team members to improve the member experience
• Meet personal/team qualitative and quantitative performance objectives
• Perform other duties and responsibilities as assigned

Skills

• We are seeking experienced member service professionals and those who are caring and compassionate to join our team
• Permanent residency in one of the following states is required: AZ, DE, FL, GA, KY, KS, MA, MD, MI, NJ, OH, PA, SC, ID, IL, NC, TN, WV, and TX only
• Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future
• A dedicated private workspace with appropriate internet speed to effectively work from a home setting is required for this role

Benefits

• Paid Time Off available after 60 days.

Company Overview