**Experienced Customer Service Representative – Pet Industry E-commerce Support**

At arenaflex, we're revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. We're seeking a full-time, motivated Customer Service Representative to join our award-winning customer service organization. If you have an infectious personality, a desire to engage in meaningful conversations, and a passion for genuinely helping others, this might be the purr-fect role for you! **About arenaflex** arenaflex is a leading e-commerce retailer that's dedicated to providing an exceptional customer experience. We're passionate about delivering top-notch products and services to our customers, and we're committed to creating a positive and inclusive work environment for our team members. Our culture is built on the principles of empathy, kindness, and a willingness to learn and grow. **What You'll Do** As a Customer Service Representative at arenaflex, you'll have the opportunity to engage directly with customers who contact us for a variety of topics ranging from helping them shop for their new pet to finding that perfect chew toy or problem-solving when something doesn't go as planned. Your responsibilities will include: * Researching and problem-solving to determine appropriate solutions for customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution. * Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and team members alike. * Engaging with teammates, your direct manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration. * Operating with a willingness to learn, sharing feedback, and being open-minded to grow. **What You'll Need** To be successful in this role, you'll need: * 2 years of customer service experience * Excellent communication skills (written, verbal, and listening) in a written assessment * Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment * Proficiency in using computers, both for data entry and for rapid navigation through systems and the internet to search for information to help support our customers * Ability to adapt to change with the business needs of the company * Flexibility to shift schedule and work overtime as needed by the business unit * Proven ability to maintain confidentiality and secure sensitive information * High school diploma or equivalent * Ability to pass a background check **Technical Requirements** To ensure a seamless customer experience, you'll need to meet the following technical requirements: * Work area must be large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience. * Work area acceptable for webcam use. * Have a reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10 Mbps+ upload speed. You can test your internet speed at speedtest.net or by contacting your service provider. * You provide high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam). * Phone line not required. You must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify. **Why arenaflex Customer Service?** At arenaflex, we're committed to creating a positive and inclusive work environment that empowers our team members to become their best. Here are just a few reasons why you'll love working with us: * **YOU BELONG**: arenaflex is a place where you can be your authentic self. Our customers and team members are from everywhere, and we celebrate our diversity and individuality. * **YOU CAN GROW**: Our culture is built on the principles of empathy, kindness, and a willingness to learn and grow. We're committed to providing ongoing training and development opportunities to help you succeed. * **YOU CAN MAKE A DIFFERENCE**: You'll have the opportunity to make a real impact on our customers' lives, and we encourage you to bring your ideas and perspectives to the table. * **YOU WILL GET SUPPORT**: We're committed to providing a supportive and inclusive work environment that helps you succeed. * **YOU WILL GET REWARDED**: arenaflex offers competitive wages, medical and dental insurance, 401k, and other benefits to help you thrive. **Equal Opportunity Employer** arenaflex is an equal opportunity employer and is committed to diversity and inclusion. We value and celebrate the diversity of our team members and customers, and we're committed to creating a positive and inclusive work environment. **How to Apply** If you're passionate about delivering exceptional customer service and making a real impact on our customers' lives, we'd love to hear from you! Please submit your application through our website, and we'll be in touch to discuss the next steps. **Note** arenaflex is a remote-friendly company, and this role is available to candidates who reside within 90 miles of Hollywood, Florida. We're committed to providing a seamless customer experience, and we're looking for team members who are passionate about delivering exceptional service from the comfort of their own homes. Apply Now! Apply for this job