Experienced Remote Customer Service Representative – Delivering Exceptional Support and Unveiling the Mystery of Health Insurance Enrollment

Introduction to arenaflex

It's an exciting time to join arenaflex, a pioneering force in making health insurance simple and accessible. As a leader in the industry, we're committed to building a team of dedicated, self-driven, and reliable individuals who share our vision of empowering millions of consumers across the country to make better health plan decisions. At arenaflex, we're passionate about creating a motivating and positive work environment, even in a remote setting, where our team members can thrive and grow.

Job Overview

We're seeking a talented and experienced Remote Customer Service Representative to join our elite team. As a key member of our customer support team, you'll play a vital role in delivering an amazing customer experience, helping to unveil the mystery of finding and enrolling in health insurance. With a strong focus on building each other up and infusing a positive work environment, we're looking for individuals who are passionate about providing exceptional support and are committed to making a difference in the lives of our customers.

About arenaflex

arenaflex currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. We build and operate award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, we deliver innovative agent marketing and call center tools and services.

Key Responsibilities

As a Remote Customer Service Representative at arenaflex, your key responsibilities will include:

• Handling inbound and outbound calls, delivering the highest level of customer service experience consistently
• Managing customer accounts and providing technical support to resolve issues and answer questions
• Application data entry, ensuring accuracy and attention to detail
• Responding to online chat inquiries as assigned, providing timely and effective support
• Interpreting and following defined procedures and policies, adhering to regulated guidelines for communications via all channels
• Demonstrating creative problem-solving skills, flexibility, and adaptability to changing projects and updates
• Effectively managing time and tasks, prioritizing multiple tasks and responsibilities
• Completing extensive self-study, training, and testing, with eligibility to proceed through training and certifications dependent upon passing required exams

Requirements and Qualifications

To be successful in this role, you'll need to meet the following requirements and qualifications:

• Be at least 18 years of age or older
• Have a minimum internet speed of 35 mb/s, with a dedicated, private, and secure workspace
• Have a personal laptop or desktop computer required for the training period
• Commit to full attendance during the 3-week training period
• Complete a background check and health screening
• Have cable/fiber broadband internet with a hard-wired ethernet connection (note: mobile internet service providers and satellite are not compatible)
• Moderate to advanced computer skills, with a high level of comfort learning new technology
• High level of professionalism, with excellent verbal and written communication skills
• Comfortable working from home, with a self-motivated and success-driven approach

Preferred Experience

While not required, the following experience is preferred:

• Previous experience in customer support or technical support role
• Previous experience with group and/or individual health insurance, or the Affordable Care Act
• Previous experience in a call center environment
• Familiarity with CRM systems and practices
• Spanish bilingual, a plus

What We Offer

At arenaflex, we're committed to providing our team members with a comprehensive range of benefits, including:

• Paid training, with opportunities for growth and development
• Full-time, seasonal temp-to-permanent roles, with performance and attendance-based incentives
• The convenience of working from home, with a collaborative and supportive team environment
• 401K match, individual coverage HRA (ICHRA), and paid time off (PTO)

Career Growth Opportunities and Learning Benefits

At arenaflex, we're passionate about helping our team members grow and develop in their careers. With a range of training and development opportunities, you'll have the chance to enhance your skills and knowledge, and take your career to the next level. Our comprehensive training program will provide you with the tools and resources you need to succeed, and our supportive team environment will help you every step of the way.

Work Environment and Company Culture

At arenaflex, we're committed to creating a positive and motivating work environment, even in a remote setting. Our team is passionate about delivering exceptional customer experiences, and we're looking for individuals who share our vision and values. With a range of social and team-building activities, you'll have the chance to connect with your colleagues and build lasting relationships.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $14.50, plus performance incentives, with a rate of $15.50 for Spanish bilingual candidates. Our comprehensive range of benefits includes paid training, full-time, seasonal temp-to-permanent roles, performance and attendance-based incentives, and the convenience of working from home.

Conclusion

If you're a motivated and dedicated individual who is passionate about delivering exceptional customer experiences, we want to hear from you. At arenaflex, we're committed to creating a positive and motivating work environment, and we're looking for team members who share our vision and values. With a range of benefits, training and development opportunities, and a collaborative team environment, you'll have the chance to grow and develop in your career, and make a real difference in the lives of our customers. Apply now to join our team and start your journey with arenaflex!