[Remote] Principal Network Engineer IS, Voice and Unified Communications (UC) *Virtual*

Note: The job is a remote job and is open to candidates in USA. Providence Health & Services is a comprehensive health care organization that values its caregivers. They are seeking a Principal Network Engineer specializing in Voice and Unified Communications to design and enhance communication services, ensuring optimized performance and support in complex environments. Responsibilities • Design, operate, and enhance large-scale communication services tailored for IS, non-IS, and clinical caregivers • Deploy and manage advanced voice/UC systems, alongside integrating legacy systems to ensure seamless and optimized performance • Provide top-tier support in complex environments, driving innovation and efficiency in voice-related technologies • Support various initiatives and implementations effectively Skills • Bachelor's Degree - Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and work experience • 8 or more years of related experience • Strong experience in automation, specifically related to deployment, recovery, or other manual processes • Scripting experience with one of PowerShell, Perl, Ansible, VB Script, Python, SQL • Strong experience with n-tier solutions • Strong experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually) • Strong experience influencing engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations • Strong experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements • Strong experience leveraging data and metrics to drive behavior, process, and priority decisions • Strong experience using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems • Strong experience in advanced problem solving using systematic procedures and investigating problems utilizing root cause analysis • Master's Degree - Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and work experience • 8 or more years of hands-on experience with Avaya Enterprise Unified Communications (UC) technologies in a multi-data center environment • 4 or more years of hands-on experience with Cisco in a multi-data center environment • Proficiency in Cisco UCS technologies, including Call Manager, CUBE, Unity, WebEx Calling, and Voice Gateways • Expertise in Avaya hardware and technologies such as Communication Manager, Aura Messaging, and Session Manager • Experience in managing and supporting Oracle SBC in a large-scale enterprise environment • Deep knowledge of VoIP networking services, including SIP and carrier-based solutions • Experience with monitoring and telemetry tools, such as SNMP, Syslog, and Wireshark • Cloud and networking certifications, preferably at the CCNP Collaboration level • Experience with large scale migrations from legacy PBX and voice services to Cisco Cloud UCM and SIP • Preferred experience support faxing over SIP/H.323 • Familiarity with CDR systems and SIP log aggregator data collection • Proficiency in voice testing, load tools, and call-quality measurement tools • Strong analytical ability, judgment, and problem-solving skills, with a comprehensive understanding of business functions and IT industry issues • Highly developed communication, negotiation, presentation, and consensus-building skills • In-depth knowledge of IT concepts, strategies, methodologies, practices, and procedures Benefits • Retirement 401(k) Savings Plan with employer matching • Health care benefits (medical, dental, vision) • Life insurance • Disability insurance • Time off benefits (paid parental leave, vacations, holidays, health issues) • Voluntary benefits • Well-being resources Company Overview • At Providence, our strength begins with understanding. It was founded in 1859, and is headquartered in Renton, Washington, USA, with a workforce of 10001+ employees. Its website is https://www.providence.org/. Company H1B Sponsorship • Providence Health & Services has a track record of offering H1B sponsorships, with 30 in 2025, 28 in 2024, 34 in 2023, 39 in 2022, 26 in 2021, 21 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job