Personal & Commercial Lines Account Manager

What You’ll Love About Working Here Skeele Agency Inc. is a 4th generation family-owned Property & Casualty insurance agency located in Central New York with six office locations. We offer outstanding benefits including 15% of salary placed into a 401(k) profit-sharing plan which fully vests after 5 years. Our business is comprised of Personal Lines (70%) and Commercial Lines (30%). We pride ourselves on building strong relationships with our clients and employees. What We Are Seeking For this full-time Personal & Commercial Lines Account Manager role, we are seeking an experienced and client-focused insurance professional who has great customer services skills, strong Personal Lines knowledge, and wants to learn & be part of a fantastic team. You will act as a trusted advisor, guiding clients through their insurance options and providing the support they need to feel confident and protected. Job Responsibilities • Manage a portfolio of Personal Lines accounts (both new & existing) including homeowners, auto, umbrella, and specialty personal insurance products. • Support Commercial Lines accounts (General Liability, Commercial Auto, Workers’ Compensation & Property) as needed. • Serve as the primary point of contact for clients regarding policy changes, renewals, billing inquiries, and claims. • Prepare and review quotes, renewal submissions, and policy proposals. • Collaborate with carriers and underwriters to obtain quotes, negotiate terms, and ensure clients have appropriate coverage. • Process endorsements, cancellations, and policy updates accurately and promptly. • Educate clients on coverage options, risk management, and policy features. • Maintain detailed account records in agency management system - Hawksoft. • Ensure compliance with all New York insurance regulations and company policies. • Identify opportunities to grow Personal Lines accounts and support producers in cross-selling additional products. Minimum Requirements • License: Property & Casualty (ANY state) • 5+ years of Personal Lines insurance experience with an independent insurance agency Preferred Skills • High School Diploma (or Equivalent) • License: Property & Casualty (NY) • Management & Rating Systems: Hawksoft & PL Rater • Computer Skills: MS Outlook, Zoom, MS Teams, MS OneNote Benefits • Medical • Dental • Paid Time Off (PTO) • Paid Vacations • Paid Holidays • 401(k) • Incentive Bonuses (for new business) • Work From Home • Great Team Culture Apply tot his job Apply To this Job