Experienced Pre-Licensed Customer Service Representative – Remote Career Opportunity with Comprehensive Training and Growth Prospects

Introduction to arenaflex

arenaflex is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With a global scale and local presence, arenaflex is a force of good in supporting communities, clients, and the environment. Our team of over 410,000 inspired and passionate people, speaking more than 300 languages, is dedicated to making people's lives simpler, faster, and safer.

About the Role

We are seeking a highly motivated and customer-focused Pre-Licensed Customer Service Representative to join our team. As a Pre-Licensed Representative, you will have the opportunity to work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. You will be responsible for resolving complex consumer issues, advising first-level representatives on high-level issues, and providing support to policyholders with billing questions, concerns, and policy changes.

Key Responsibilities

• Resolve complex consumer issues and advise first-level representatives on high-level issues
• Assist policyholders with billing questions and concerns
• Provide support to policyholders with any policy changes requested
• Support policyholders' needs by providing recommendations and adjusting as necessary
• Use excellent decision-making skills and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines

Qualifications and Requirements

We are looking for fearless people who are inspired to deliver only the best in all that they do. To be successful in this role, you should have:

• Minimum 6 months of customer service experience
• Be over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• Logical problem-solving skills
• Availability to work various shifts
• Ability to use Windows operating systems
• Organization and work prioritization skills

Preferred Qualifications

• 6 months of Call Center experience
• Previous experience in a customer-facing role
• Knowledge of insurance products and services

Work from Home Requirements

To work from home, you will need to meet the following requirements:

• Internet Connection Requirements:
  • Minimum subscribed download rate equal to or exceeds 12.0 Mbps
  • Minimum subscribed upload rate equal to or exceeds 3.0 Mbps
  • ISP must have no packet loss and ping under 50ms
  • Proof of internet speed required
• Clean and quiet workspace

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to investing in your future. We offer a 5-day paid training program to help you prepare for the State Insurance Exam, and we will provide a trainer, study materials, cover the cost, and schedule your state exam. After you pass your exam, we will support you in obtaining your license in the 50 states/territories we operate in. Our comprehensive training program will equip you with the skills and knowledge you need to succeed in your role and advance your career.

Work Environment and Company Culture

arenaflex is committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. Our company culture is built on the principles of inclusion, diversity, and respect, and we strive to create an environment where everyone feels welcome and valued.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including paid training, competitive wages, full benefits (medical, dental, vision, 401k, and more), paid time off, and employee wellness and engagement programs. We are committed to providing a comprehensive benefits package that supports your physical, emotional, and financial well-being.

Conclusion

If you are looking for a career and not just another job, arenaflex is the place for you. We are committed to investing in your future and providing you with the skills, knowledge, and support you need to succeed. As a Pre-Licensed Customer Service Representative, you will have the opportunity to work in a dynamic and engaging environment, interact with people from all walks of life, and advance your career. Apply now to join our team and start your journey to success!