Experienced Technical Customer Care Specialist I – Remote Call Center Representative for Dealer Management Software Support at arenaflex

Introduction to arenaflex

At arenaflex, we are forward-thinking innovators who prioritize people's needs and well-being. Our award-winning workplace culture is built on the principles of inclusion, kindness, and a relentless pursuit of excellence. We are on a mission to make a positive impact in the world, and we are looking for like-minded individuals to join our team. As a leader in the industry, arenaflex is committed to providing exceptional service and support to our clients, and we are seeking a talented Technical Customer Care Specialist I to join our team.

Job Overview

The Technical Customer Care Specialist I is a critical role at arenaflex, responsible for answering client inquiries and resolving technical issues related to our Dealer Management Software (DMS) application. As a key member of our technical customer care team, you will be expected to provide exceptional service to our clients, exceeding their expectations while maintaining our high standards of service delivery. This is a remote call center position, and you will be scheduled to work Monday through Friday from 5am to 6pm MST, with occasional Saturday shifts (once a month) from 7am to 4pm MST.

Key Responsibilities

• Manage a variety of client interactions via phone, email, and other communication channels, supporting our DMS technical call center.
• Professionally handle client questions and concerns regarding technical inquiries for our Dealer Management Software (DMS) application.
• Respond to client inquiries, troubleshoot and resolve product issues, and provide information to resolve client concerns in a timely and efficient manner.
• Research technical problems to find the best possible solutions, using critical thinking and problem-solving skills to resolve complex issues.
• Collaborate with internal team members via cases, phone, email, and instant messaging to escalate system and client issues.
• Analyze data to resolve technical issues and make informed decisions.
• Follow up with client requests in a timely manner, ensuring that all issues are resolved to the client's satisfaction.
• Correctly document all work in our case system, maintaining accurate and up-to-date records.
• Mentor team members to improve the department's overall success and client satisfaction, sharing knowledge and expertise to enhance the team's performance.
• Maintain constructive relationships with clients, bringing any issues or inquiries to the attention of the manager as needed.
• Work on other projects as assigned by the manager or supervisor, demonstrating flexibility and adaptability in a fast-paced environment.
• Attend training sessions to improve and maintain skill sets, staying up-to-date with the latest technologies and industry trends.

Essential Qualifications

To be successful in this role, you will need:

• A High School Diploma or GED, with less than 2 years of experience in a related field.
• Working knowledge of Microsoft Outlook, Word, and Excel, with the ability to learn new software applications quickly.
• Excellent communication and problem-solving skills, with the ability to work well under pressure and against deadlines.
• Ability to use discretion in managing confidential client data, maintaining confidentiality and adhering to our data protection policies.
• Ability to follow outlined processes and demonstrate good judgment, making informed decisions that align with our company values and policies.
• Ability to work well independently and as part of a team, collaborating with colleagues to achieve common goals.
• Ability to analyze different types of data to draw conclusions, using data to inform decision-making and drive results.

Preferred Qualifications

While not essential, the following qualifications are preferred:

• A College Degree in a related field, such as computer science, information technology, or a related discipline.
• Technical background, with experience working with software applications, hardware, or other technical systems.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Technical Customer Care Specialist I, you will have access to a range of training and development opportunities, including:

• Comprehensive training programs to enhance your technical skills and knowledge.
• Opportunities to work on complex projects, developing your problem-solving and critical thinking skills.
• Mentorship and coaching from experienced colleagues, helping you to develop your career and achieve your goals.
• Access to industry-leading technologies and software applications, staying up-to-date with the latest trends and innovations.

Work Environment and Company Culture

At arenaflex, we pride ourselves on our positive and inclusive work environment. As a remote call center representative, you will be part of a dynamic and supportive team, working together to deliver exceptional service to our clients. Our company culture is built on the principles of:

• Inclusion and diversity, valuing the unique perspectives and contributions of all employees.
• Kindness and empathy, treating each other with respect and compassion.
• Excellence and innovation, striving for continuous improvement and excellence in all that we do.
• Accountability and integrity, taking responsibility for our actions and decisions, and acting with integrity in all our interactions.

Compensation, Perks, and Benefits

At arenaflex, we offer a competitive compensation package, including:

• A competitive salary, reflecting your skills, experience, and qualifications.
• A range of benefits, including health insurance, retirement savings, and paid time off.
• Opportunities for career advancement and professional growth, with a clear path for progression and development.
• A dynamic and supportive work environment, with a positive and inclusive company culture.

Conclusion

If you are a motivated and customer-focused individual, with a passion for technology and a desire to deliver exceptional service, we encourage you to apply for this exciting opportunity. As a Technical Customer Care Specialist I at arenaflex, you will be part of a dynamic and supportive team, working together to deliver exceptional service to our clients. With a range of training and development opportunities, a competitive compensation package, and a positive and inclusive company culture, this is an opportunity not to be missed. Apply today to join our team and start your journey with arenaflex!