Experienced Part-Time Remote Customer Service Agent – Phone, Email, and Live Chat Support Specialist

Welcome to arenaflex: A Leader in Customer Touchpoint Management

arenaflex is a renowned full-service customer touchpoint management firm that has been at the forefront of delivering exceptional customer experiences for over 30 years. Our mission is to help our clients understand, manage, and execute top-notch customer experiences, making them visionaries and leaders in their industries. To achieve this, we recognize the importance of hiring only the best talent in the industry. If you're a seasoned remote contact center agent with a passion for delivering personalized customer service, we invite you to join our team as a Part-Time Remote Customer Service Agent.

About the Role

We're seeking highly skilled and experienced remote customer service agents to handle both phone and email support for our various clients. As a valued member of our team, you'll have the opportunity to work from the comfort of your own home, with a flexible part-time schedule that includes 20-25 hours per week, Monday to Friday, from 12:00pm to 5:00pm EST. Our ideal candidate is someone who is technically savvy, has excellent communication skills, and can thrive in a fast-paced, metrics-driven contact center environment.

Key Responsibilities:

• Receive incoming calls, emails, and live chats for both Tier 1 and Tier 2 type questions, resolving concerns, questions, or assisting with using a product.
• Provide medium to light tech support to assist callers with password resets or locating purchased items via client site.
• Recommend additional products and services based on customer need and request.
• Recommend system improvements based upon knowledge of system issues.
• Service a diverse range of clients, including financial firms, ecommerce shippers, medical professionals, non-profits, and tradesmen.

What We're Looking For

We're looking for candidates who embody our 3 A's: Attendance, Attitude, and Aptitude. If you have a proven track record of adhering to these principles, we want to hear from you. Our ideal candidate has:

• At least 2-3 years of experience working in a work-from-home, remote call center environment with a separate office space setup and no background noise.
• Technical savviness to assist members with varying degrees of computer and smartphone issues, as well as self-correcting your own computer issues.
• Excellent written and verbal communication skills, with the ability to operate in a high-volume, metrics-driven contact center environment.
• Ability to listen actively to sensitive information and maintain confidentiality.
• A strong "phone voice" with proper diction and the ability to "hear you smile."
• Experience with InContact, Zendesk, Slack is beneficial but not required.
• Bilingual in Spanish is a major plus.

System Requirements:

To succeed in this role, you'll need:

• A dedicated remote working space with no background noise.
• The ability to run CHROME browser with VPN connection and no less than 10mbps internet download speeds, as well as a compatible hotspot should internet outages occur.
• Dual monitors and a noise-cancelling headset.

Why Join arenaflex?

At arenaflex, we value our employees and offer a range of benefits, including:

• On-the-job training to help you succeed in your role.
• Paid time off to recharge and relax.
• Professional development assistance to help you grow in your career.
• The flexibility to work from home and enjoy a better work-life balance.

Career Growth Opportunities

At arenaflex, we're committed to helping our employees grow and develop in their careers. With opportunities for advancement and professional development, you'll have the chance to take your skills to the next level and achieve your career goals.

Our Culture

At arenaflex, we pride ourselves on our positive and supportive company culture. We believe in fostering a sense of community and teamwork, and we're committed to creating a work environment that is inclusive, respectful, and empowering. With an average employee tenure of 14 years, we're proud of the fact that our employees love working with us and stay with us for the long haul.

Compensation and Benefits

We offer a competitive hourly rate of $17.00 per hour, as well as a range of benefits, including paid time off, professional development assistance, and the flexibility to work from home. We're committed to providing our employees with a comprehensive compensation and benefits package that recognizes their hard work and dedication.

How to Apply

If you're a motivated and experienced remote customer service agent who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to join our team at arenaflex. We can't wait to hear from you!

Apply now and take the first step towards an exciting and rewarding career with arenaflex. We look forward to welcoming you to our team!